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Welcome to BAI L&D Connect®

BAI exists to give financial services leaders the confidence to make smart business decisions, every day. We are passionate about our mission and believe that a strong financial services industry helps consumers, businesses, and communities thrive. BAI L&D Connect was designed to provide all of the resources you might need including:

  • Key regulatory resources to keep you up-to-date on the regulatory landscape
  • Detailed courseware updates to help you stay informed of everything BAI releases

  • Exclusive, complimentary webinars featuring hot topics in the industry

  • Expert opinion – ask us a question, we are your trusted compliance experts!

  • Technical support resources such as user manuals, instructional videos, FAQs, and access to your personal relationship manager’s contact information.

April Announcements

BAI is continually releasing new courses. Recent courses released include topics on small business lending and cybersecurity. The updated courses provide high-quality content in a format compatible with both desktops and tablets.  The 10 most recently released courses include:

  • 4116 – Cyber Scenario: A Convertible Virtual Currency Scam
  • 4352C – Loans and Lines of Credit to Credit Union Officials [Mini-Course] 
  • 30194 – Cyber Scenario: IT’s Response to a Phishing Attack
  • 30190 – Understanding and Implementing FTC Safeguards Rule Compliance
  • 30195 – Cyber Scenario: Phishing Attacks on Financial Institution Employees
  • 30199 – Cyber Scenario: A DNS Tunneling Attack
  • 4356 – Remote Deposit Capture (RDC) [Mini-Course]
  • 30196 – Cyber Scenario: Insecure APIs
  • 50400 – California Workplace Violence Prevention – For Employees  PS
  • 50410 – California Workplace Violence Prevention – For Employers  PS

Click here to learn more about what’s new, or log into the BAI Learning Manager to start taking courses.
 *LIL = Exclusive to Leadership Innovation Library customers     PS = Exclusive to Professional Skills Library customers         

BAI is continually releasing new documents & resources –  key content such as course overviews, checklists, podcasts, videos, and popular job aids.  The 10 most recently released documents include:

  • 1180 – Is Your Bank Website Inadvertently Sharing Customer Data? [Article]
  • 1170 – Unveiling Insights: The Significance of Call Reports for Bank Directors [Article]
  • 1760BC – Intro to FedNow [Overview]
  • 1165 – California Workplace Violence Prevention Fact Sheet [Overview]
  • 1550 – “Pig Butchering” Scam [Red Flags]
  • 1560BCN – You Could Be A Money Mule [Infographic]
  • 1095 – UDAAP Risks Associated with Customer Service Chatbots [Overview]
  • 1096 – Small Entity Compliance Guide: BOI Reporting Requirements [Guide]
  • 1090 – FedNow is Live…Now What? [Podcast Transcript]
  • 1092 – FedNow is Live…Now What? [Podcast]

Click here to learn more about what’s new, or log into the BAI Learning Manager to start accessing documents.
* LIL = Exclusive to Leadership Innovation Library customers    PS = Exclusive to Professional Skills Library customers

Quarterly Regulatory Update – April 25, 2024

Join us for this complimentary BAI webinar to learn what you need to know about recent changes and any related issues, including BSA, lending and deposit concerns, and more.

Align policies and procedures to support responsible innovation and deposit growth – April 4, 2024

Procedures help your financial institution align business objectives, risk programs, corporate policies and growth strategies. As the pace of change in banking accelerates, the review and updating of procedures can lag behind. This can leave staff with inadequate guidance on how to complete transactions or manage key processes and could result in costly errors, regulatory consequences and financial losses. When proactively managed, aligning bank policies and procedures can boost efficiency, accountability and competitive position.

Designing better courses: Fundamentals of instructional design – March 21, 2024

In this webinar, we will highlight the fundamentals of instructional design and how to create engaging, effective learning experiences. We will provide an overview of the instructional design process, best practices for developing engaging material, how to utilize media to boost engagement, and more! Whether you’re new to instructional design or looking to improve your skills, this webinar will provide you with a solid foundation.

BAI Learning & Development is committed to providing a library of high quality, reputable courseware to meet your training needs. As part of this commitment, we continually update, refresh, and add new courses to your library. As regulatory changes occur and eLearning best practices evolve, occasional retirements of courses is also necessary to ensure that learners have access to the highest quality instruction. Below you will find BAI’s course and document retirements list, as well as an FAQ to help answer any questions you may have: 

Released Feb ’24

Introducing BAI’s New Student Dashboard!

An exciting update to the “My Dashboard” page in the BAI Learning Manager was just released, providing numerous benefits to users. Check out and share the student demo video below!

Highlighted Features:

  • Assignment Labels on courses when users become “due soon” or “overdue”

  • Certificates Of Completion for all course types, not just web-based (Sidebar)

  • Course Cards contain more info like expected duration and passing score

  • Career Path Improvements –  new progress bar, course list design, + more!

  • “Drop” Feature Improvements when dropping elective content
  • Electives & Documents prioritize hearted content, in order of date hearted
  • Instructor-Led Training with URL locations appear as clickable hyperlinks
  • Your Custom Theme incorporated throughout the new My Dashboard page

  • Closing Rules will cancel left-over “In Progress” assignments, removing them from the My Dashboard page and helping prevent assignment data overlap in reporting

Detailed List of Changes:

  • Newly designed summary area that changes to your organization’s theme color (example custom theme).
  • New “Due Soon” information displayed within the donut chart, and within an assignment breakdown box. (Due Soon = required assignments due within 7 days)
  • “Required Assignments Breakdown” section includes new counter box for surveys, evaluations, and assessments.
  • Course counts now include the child courses within course groups rather than the course groups themselves, showing a more accurate representation of users’ completions.

  • Newly Designed “Required Courses” area that changes to your organization’s theme color (example custom theme).
  • Newly Designed “Recommended Courses” area.
  • Course count totals now include the child courses within course groups rather than the course groups themselves, showing a more accurate representation of users’ assignments.
  • Newly Designed Course Cards.
  • Quick access to course pages in the catalog by clicking course images.
  • Lengthy course titles now display a tooltip when hovered over to reveal the full course title.
  • Dedicated registration status colors (New = Blue, In Progress = Green, Unsuccessful, Pending Approval, or Waitlisted = Black)
  • 2 additional fields displayed on course cards: Expected Duration and Passing Score (if applicable).
  • New labels displayed on course cards for:
    • Due Soon – appears when a course is due within 7 days.
    • Overdue – appears when a course is overdue.
    • Attempts Exceeded – appears when a user’s retake limit has been reached.
  • New “Details” Icon
    • Details link replaced with larger icon with custom theme applied.
    • Details window re-designed. Opens on top of the course card now and allows users to close simply by clicking outside the window.
    • Details window shows 2 additional fields for WBTs: Skills, and Attempts Left (Note: field automatically hides itself if retake limit is set to “unlimited”)
    • Details window shows 1 additional field for Documents: Skills
    • Details window shows 1 additional field for ILTs when a user is registered in an offering: Offering Name.
    • Details window now automatically displays ILT offering “Location” information as a “Click to join meeting”  hyperlink if that location is a URL beginning with http or https.
    • Details window displays a scroll bar for lengthier ILT offering lists to prevent information from running off the page.
  • New “Resources” Icon
    • Resources link replaced with larger icon with custom theme applied.
    • Resources window re-designed. Opens on top of the course card now and allows users to close simply by clicking outside the window.
    • Resources window displays additional column for document code.
    • Resources window columns are now sortable.
    • Resources window displays scroll bar for lengthier resource lists.
    • Launching and subsequently closing a resource no longer force refreshes the My Dashboard page. User can continue launching other resources attached to a course without interruption.
  • Launching Content
    •  Prerequisites:
      • Newly designed “Prerequisites” window (uses custom color if provided to BAI).
      • New “Expected Duration” column added to prerequisites window.
      • Ability to sort columns in prerequisites window.
    • Instructor-Led Training
      • “Schedule” buttons now display right on top of the course card rather than beneath the details link.
      • Users are now made aware if no open ILT offerings are available.
      • Newly designed “Schedule Offering” window.
      • “Schedule Offering” window displays 3 additional fields next to each offering (Offering Name, Enrollment Closes Date, and Instructors).
      • “Schedule Offering” window now lists offerings in chronological order based on the start of offerings’ first session date.
      • “Schedule Offering” window contains a new “Sort By” feature.
      • “Schedule” button changes to “Add Me to Waitlist” button when an offering roster is full, making users aware ahead of time before scheduling.
      • New “Roster is Full” status displays next to offerings when both the roster and waitlist are full, or when the roster is full and Waitlist Days has been reached.
      • New “drop” option on top of the course card for quick access to drop offerings. (Note: required ILTs will still remain on the page)
    • Course Groups
      • Details link replaced with larger “Show Course List” icon (with custom theme applied) to reveal child course details.
      • Child courses displayed in new layout prioritizing course description.
      • Users can now click on course tile images to take them to the course catalog page.
      • Child courses are no longer removed from the course list after successfully completed.
      • Users can now re-launch courses they’re already successful with when they want to freshen up on material.
      • New completion check-marks next to child courses.
      • Child courses now display new labels for “Due Soon,” “Overdue,” and “Attempts Exceeded” on their course tile images when the user is coming due, overdue, or have exceeded their retake limit.
      • Course Groups that require approval now provide additional information next to child courses, letting users they need to be approved first before they can retake courses.
    •  Tasks
      • “Complete” button now displays right on top of the course card rather than beneath the details link.

  • Newly designed, dedicated career paths section with quick access to explore available career paths if section is empty.
  • New “View My Profile” link for quick access to your profile to view all of your completed career paths.
  • New “Explore Career Paths” link allowing users to explore all available career paths in the catalog even if already enrolled in one.
  • Requirement info (“Required,” “Recommended,” or “Elective”) and Due Dates now displayed right above career paths.
  • Career Paths now sorted by:
    • Required – in order of due date
    • Recommended – in order of due date
    • Elective – in order of date added by the user
  • New labels for “Due Soon” and “Overdue” displayed on career path tile images when the user is coming due or overdue.
  • New “Show Course List” button replaces the old link to reveal child course details.
  • Ability to click career path tile image to access career path page in the catalog.
  • New career path progress bar showing users’ progress toward completing a career path.
  • New “drop” option within the career path overview for quick access to drop elective career paths.
  • Career Path details are now accessed via a dedicated “Details” icon rather than under the “show course list” link.
  • Career Path “Details” window shows 3 additional fields:
    • Content code
    • Content type
    • Expected duration
  • New “Details” window for child courses under career paths, which includes the following additional fields:
    • Passing Score
    • Attempts Left
    • Skills
  • New completion check-marks next to child courses.
  • New child course list design always shows child courses in the order administrators set in the admin view, even when users start completing courses.
  • Child courses now display new labels for “Due Soon,” “Overdue,” and “Attempts Exceeded” on their course tile images when the user is coming due, overdue, or have exceeded their retake limit.
  • Career Paths with “Enforce Order” enabled now:
    • Allow users to re-launch content they’re already successful with when users want to freshen up on material.
    • Provide additional information next to courses further down in the list for users who are trying to launch content outside the designated order.
  • Career Paths that require approval will now provide additional information next to child courses, letting users know they need to be approved first before they can take courses.

In addition to many of the same enhancements as the Required Courses section, the following additional enhancements were made to the “My Electives” section:

  • Newly designed, dedicated electives area with quick access to courses library if section is empty.
  • Electives now sorted by:
    • Hearted electives first, in order of date hearted.
    • Non-hearted electives displayed second, in order of initial launch date or request approval date.
  • “Hearted” electives now function as pinned content. Courses that are hearted won’t fall off when completed – courses will remain within the My Electives section until un-hearted.
  • “In Progress” elective courses that aren’t ‘hearted’ but appear in other sections like the required, recommended, or career paths section will no longer appear in the electives section, preventing situations where users see elective courses with due dates, and preventing situations where a user drops an elective, and it also inadvertently drops the registration in their required/recommended training.
  • New “Drop” option on top of the course card for quick access to drop elective courses. My Dashboard page also no longer refreshes after each drop, allowing users to quickly remove multiple unwanted electives without losing their place.
  • “Drop” option extended to any non-hearted elective course that is “New” or “Unsuccessful” in addition to “In Progress” now.
  • Coming Soon – “In Progress” rule assignments no longer moved to users’ My Electives section when a rule closes; registrations will now automatically cancel to help prevent against confusing reporting results.

In addition to many of the same enhancements as the Required Courses section, the following additional enhancements were made to the “My Documents” section:

  • Newly designed, dedicated documents area with quick access to documents library if section is empty.
  • Documents now sorted by:
    • Hearted documents first, in order of date hearted.
    • Non-hearted documents displayed second, in order of date distributed.
  • New “Drop” option on top of the document card for quick access to drop any non-hearted documents. My Dashboard page also no longer refreshes after each drop, allowing users to quickly remove multiple unwanted documents without losing their place.

  • “L&D Connect” – moved to the #1 spot in the sidebar for administrators.
    • Newly designed section with quick access to L&D Connect’s 4 most popular resource pages, plus the home page.
    • A “View More” option revealing 4 additional links for quick access to more pages.
  • “Transcripts” – moved to the #1 spot in the sidebar for students, and the #2 spot for administrators.
    • Newly designed section showing the 5 most recently successfully completed courses. Document views now hidden from this section for more focused view of recent completions (Note: document views can still be seen on users’ Transcripts page).
    • A “View More” option that reveals up to 5 additional successful course transcript items.
    • Access to certificates of completion for additional course types outside of web-based training, including:
      • Assessments
      • Evaluations
      • Surveys
      • Course Groups
      • Curricula
      • Certifications
      • Career Paths
      • Instructor-Led Training
      • Tasks
      • External (i.e., manually added transcript items)
  • “Career Paths”
    • Newly designed section showing your 3 most recently successfully completed career paths adjacent to their badge icons, and date of completion.
    • Access to certificates of completion for each career path completed.
    • A “View More” option that reveals up to 3 additional successfully completed career paths.
    • A new “Explore” button that directs users to the catalog, displaying all active career paths (Note: with the recent enhancements to the catalog last fall, users can now view child course details and sign up for career paths directly from the catalog).
  •  “Help”
    • Newly designed section that now includes quick access to the student User Manual and FAQ pages.
    • A new “Visit Help” button that directs all users to the main Help page where they can view help topics specific to their Learning Manager privileges.

Introducing the BAI Policy Manager

*Note: BAI Policy Manager is a standalone software and not part of BAI’s Learning Manager.

End-To-End Policy Solution

The BAI Policy Manager helps financial services organizations make informed decisions when creating, updating, communicating, and tracking their organizational policies and procedures. It provides:

  • Industry-specific regulatory resources to help you make informed decisions when creating and updating your policies
  • Easy setup to help you get up and running quickly
  • Focused processes, so you’re ready for your next examination
  • Powerful communication tools to build a culture of compliance

Industry-specific regulatory resources

BAI provides compliance professionals with industry-specific actionable content that helps them make informed decisions during the policy management process, including:

  • Regulatory Alerts (CFPB changes, FDIC updates, NCUA rules, etc.)
  • Policy Considerations
  • Policy Templates
  • Regulation Overviews

Help you get up and running quickly

Quick Setup and Easy Administration.  The BAI Policy Manager is designed to provide for a quick setup and easy administration, saving your compliance professionals significant time. BAI’s solution includes:

  • Bulk import of existing policy documents
  • Industry-specific table of contents
  • Bulk import of users
  • A human resources information system (HRIS) data exchange
  • Configurable and reusable workflows
  • Single sign-on (SSO)

So you’re ready for your next examination

Timely Updates and Acknowledgements.  In the financial services industry, updating policies on time and having those policies acknowledged in a timely manner are crucial. The BAI Policy Manager includes many features designed with this understanding. BAI’s solution includes:

  • Compliance professional and manager dashboards
  • Report subscriptions
  • Reminder emails
  • User dashboards
  • Audit reports

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Released Spring ’24

New “Cyber Scenario” Courseware!

Courses Released:

  • Cyber Scenario: Ransomware and Financial Institution Clients
  • Cyber Scenario: A Distributed Denial of Service (DDoS) Attack
  • Cyber Scenario: A Ransomware Attack on a Financial Institution
  • Cyber Scenario: Insecure APIs
  • Cyber Scenario: A DNS Tunnelling Attack

  • Cyber Scenario: Phishing Attacks on Financial Institution Employees

  • Cyber Scenario: IT’s Response to a Phishing Attack
  • Cyber Scenario: A Convertible Virtual Currency Scam

Cybersecurity remains a top-of-mind concern in the financial services industry. BAI is excited to be launching new Cyber Scenarios that address these risks and help organizations and their employees prevent and mitigate attacks. In these 10 to 15-minute story-based, interactive courses, learners face a relevant cybersecurity threat scenario in a financial institution and decide how they would proceed at key decision points.

BAI Regulatory Resources

90 Day Regulatory Outlook

Prepare for various pending regulatory changes

Published the beginning of each month, BAI’s 90-Day Regulatory Outlook helps you plan for the compliance landscape in the upcoming fiscal quarter. Receive insights from BAI’s compliance experts on which policies and training courses of yours will be impacted by the most recent and relevant regulatory changes.

Regulatory Alerts

Keep track of all regulatory changes, regardless of stage

Receive the latest Financial Services industry compliance news every week, including summaries of relevant announcements from more than 20 different regulatory bodies and overviews of personnel and products affected. Focusing on the changes that may impact your training and policy management programs our service covers various agencies.

Risk Alerts

Keep track of the latest risks, proposals, standards, resources and events your organization should know about

Risk Alerts provides the latest risk guidance, best practices, upcoming webinars, resources, and information related to organizations in the financial services industry. Receive weekly updates, with a summary of only the most relevant announcements from almost 30 organizations, including regulators, standard-setting agencies, and third-party experts.

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Industry News

Biden Administration’s 2024 Regulatory Agenda

By |December 14th, 2023|

The below table contains a summary of some of the most significant agenda items for regulatory agencies that govern organizations in the financial services industry. Access to all the federal regulatory agenda items can be found here: Current Unified Agenda of Regulatory and Deregulatory Actions (reginfo.gov). Agency Topic Description Stage CFPB Fair Credit Reporting Act Rulemaking Key Objectives include change key defined terms, clarify permissible purpose, applicability of FCRA to data brokers and the sale of consumer data, prohibited marketing and advertising, processes to dispute accuracy, and to prohibit including consumer medical debt on consumer reports. Considering developing [...]

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CRA Final Rule Key Elements You Should Know

By |November 20th, 2023|

The must anticipated Community Reinvestment Act (CRA) Interagency Final Rule was released on October 24, 2023. The release was the first time the rule had been revised in almost three decades. The final rule included a comprehensive overhaul of the requirements, including how banks will be evaluated. The Community Reinvestment Act (CRA) was created in 1977 and was designed to encourage banks to meet the credit needs of communities, with a strategic focus on low to moderate income communities.  On April 1, 2024, the final rule and the public file requirements will be implemented. Banks have until January 1, 2026, [...]

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Regulatory Status Check: What is Happening with Payments?

By |October 13th, 2023|

Payments is a financial service that is changing rapidly and generating significant regulatory interest. New technologies enable financial institutions to transform how retail and commercial customers make and receive payments. These innovations present sizable growth opportunities, while delivering better experiences and lowering costs. However, new payment capabilities also introduce risks that must be managed. In this case it is helpful to look at what both the CFPB and Federal Reserve are doing and how they might be related. The CFPB Sees Problems In September, the CFPB issued a report highlighting several concerns around new payments innovations including: Rapid growth of [...]

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Resources from BAI.org

In the latest BAI Executive Report, we examine new customer acquisition, the leading issue identified in the 2023 BAI Banking Outlook survey.

Read more

Security experts weigh in on how banking institutions can keep customers safer without bogging down their mobile user experience.

Read more 

To realize the full potential of their acquisition efforts, banks need an intense focus on customer engagement to build and sustain sticky relationships.

Read more 

Ask an Expert

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If you have any compliance questions or challenges, we have experts on hand to provide you with direct feedback. Please submit your questions to [email protected] and our experts will deliver compliance support straight to your inbox.

Click the button below to view answers to some frequently asked questions.

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