Welcome to BAI L&D Connect®

BAI exists to give financial services leaders the confidence to make smart business decisions, every day. We are passionate about our mission and believe that a strong financial services industry helps consumers, businesses, and communities thrive. BAI L&D Connect was designed to provide all of the resources you might need including various courseware update info, curriculum plans, webinars, regulatory outlook information, newsletters,  technical support, and updates on the latest new BAI Learning Manager features like documents and resources. Best of all, it’s absolutely free for all BAI customers!

September News

BAI is continually releasing new courses. Recent courses released include topics on small business lending and cybersecurity. The updated courses provide high-quality content in a format compatible with both desktops and tablets.  The 10 most recently released courses include:

  • 30365 – Data Protection and Encryption for Financial Institutions
  • 30366 – Machine Learning and AI for Financial Institutions
  • 50284 – Preventing Workplace Harassment for Employees (Chicago, Illinois) PS
  • 30365 – Data Protection and Encryption for Financial Institutions
  • 30366 – Machine Learning and AI for Financial Institutions
  • 34024 – Advertising: Home Equity Loans and Lines of Credit
  • 50285 – Preventing Workplace Harassment for Supervisors (Chicago, Illinois) PS
  • 30415 – Fair Lending: Indirect Auto Loans
  • 30363 – Internet Security Essentials for Financial Institutions
  • 34023 – Right of Rescission and Required Disclosures

Click here to learn more about what’s new, or log into the BAI Learning Manager to start taking courses. 

BAI is continually releasing new documents & resources –  key content such as course overviews, checklists, podcasts, videos, and popular job aids.  The 10 most recently released documents include:

  • 1150 – What Banks Can Do To Close the Fraud Knowledge Gap [Article]
  • 1156 – Ransomware and Financial Institutions [Overview]
  • 1888 – What’s the Future of In-Person Banking? [Article] LIL
  • 1546 – Digital Banking Can Be More Than Glorified Self-Service [Article] LIL
  • 1548 – Understanding Customer Primacy Can Drive Revenue Efforts [Article] PS
  • 1158 – The 411 on Mobile Phone Fraud [Article]
  • 1880 – Prioritizing Small Business as the New Retail Customer [Article] LIL
  • 1540 – Protecting Consumers Undergoing Foreclosure [Overview]
  • 1542 – Preparing for Foreclosure [Overview]
  • 1152 – Ransomware: Spotting the Red Flags [Overview]

Click here to learn more about what’s new, or log into the BAI Learning Manager to start accessing documents.
* LIL = Leadership Innovation Library     PS = Professional Skills Library

New frontiers in partnering with Fintechs for financial institutions  September 8, 2022

How does a financial institution know when and why to partner? Join us for this complimentary BAI webinar to gain insights and tools for successful partnering with Fintechs.

Importance of Policies as part of a Compliance Management Program   – August 25th, 2022

This webinar will discuss policies and procedures and their function and use within your organization. It will incorporate guidance from regulators, board, management, and staff perspectives. We will also cover communicating policies to staff, and other important tips to make sure that your organization is acting in unison.

2022 Financial services training trends and resources to address them   – August 11, 2022

This webinar will provide an update on current enterprise risks, recent regulatory changes, industry trends and BAI’s efforts to help you navigate them. We will also cover customer requests for new content, functionality in the BAI Learning Manager, and best practices in eLearning Skills tracking. Please join us for 60 minutes including a Q&A session.

September 2, 2022

FHA Expands Mortgage Eligibility for Borrowers Previously Affected by COVID-19

The Federal Housing Administration (FHA) announced on Thursday new flexibility for lenders when qualifying borrowers who experienced previous employment gaps or loss of income due to the COVID-19 pandemic. Through updates contained in Mortgagee Letter 2022-09, salaried and hourly wage-earners, as well as self-employed individuals affected by COVID-19, who now have stable income will have a greater opportunity to purchase a home using affordable FHA-insured mortgage financing.

September 7, 2022

CFPB Launches Inquiry into Practices that Leave Workers Indebted to Employers

 The Consumer Financial Protection Bureau (CFPB) has launched an inquiry into practices and financial products that may leave employees indebted to their employers. In today’s Request for Information, the CFPB seeks data about, and worker experiences with, these emerging practices and financial products referred to as employer-driven debt. The CFPB is interested in knowing whether consumers have a meaningful choice in accepting employer-driven debt products. The CFPB also wants to understand the terms and conditions for these products, including whether they might impede someone from seeking a better-paying job.

September 24, 2022

NCUA Board Issues Proposed Rule on Cyber Incident Reporting Requirements

The NCUA Board approved a proposed rule that would require a federally insured credit union (FICU) to notify the NCUA as soon as possible but no later than 72 hours after they reasonably believe that a reportable cyber incident has occurred.

2022 BAI Courseware Retirements

As part of our ongoing maintenance of the BAI libraries, we will be retiring several courses on December 31, 2022. The following guide outlines the courses that we’re retiring along with a few recommended replacement courses.

If you would like to learn more, or have any questions related to the retirements, check out our FAQ.

New Cybersecurity Courses

Jump To Courses

All Employees

Cybersecurity is one of the biggest risks facing financial services providers today —and everyone within a financial institution has a role to play in keeping information systems and data safe. BAI’s refreshed cybersecurity courses cover current and emerging technologies and threats, as well as critical tactics for institutions and employees to stay ahead of ever-evolving scams. Features include: engaging video scenarios of situations that employees will recognize and relate to, balanced training (focusing on protecting both personal and work devices), enhanced accessibility, and mini-courses.

  • 30304 – Cybersecurity: Computer Security Basics
  • 30305 – Cybersecurity: Phishing and Social Engineering
  • 30307 – Cybersecurity: Social Media Security
  • 30360 – Cybercrime Essentials for Financial Institutions
  • 30361 – Email Security for Financial Institutions
  • 30362 – Password Security for Financial Institutions
  • 30363 – Internet Security Essentials for Financial Institutions
  • 4100 – Defense Against Social Engineering: Impersonation [Mini-Course]
  • 4101 – Defense Against Social Engineering: Phishing [Mini-Course]
  • 4102 – Defense Against Social Engineering: Pretexting [Mini-Course]
  • 4103 – Cybersecurity: Securing Mobile Devices [Mini-Course]
  • 4104 – Ransomware and Financial Institutions [Mini-Course]
  • 4105 – Cybersecurity Incident Notification Requirements [Mini-Course]
  • 4106 – Ransomware: Spotting the Red Flags [Mini-Course]

Managers, IT Professionals, Operations

As institutions consider and implement new technologies relating to storing, analyzing, processing, and disseminating data, certain employees face special challenges. They include managers, decision-makers, and professionals in IT, information security, and operations. These courses provide a primer on each technology covered, and an overview of the benefits and risks it affords financial institutions, including for data relevance, integrity, and security. The courses consider implementation challenges and, where relevant, questions to ask of potential vendors.

  • 30365 – Data Protection and Encryption for Financial Institutions
  • 30366 – Machine Learning and AI for Financial Institutions
  • 30367 – Web Application Security for Financial Institutions – coming soon
  • 30368 – Cloud Application Security for Financial Institutions – coming soon
  • 30369 – DNS and Web Hosting for Financial Institutions – coming soon

BAI Documents & Resources

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Create, Distribute, Track Views, and More!

All BAI Learning Manager customers have complimentary access to more than 250 highly requested BAI documents – key content such as overviews, checklists, videos, podcasts, and popular job aids like “How to Complete a CTR.”

In addition, BAI’s custom documents functionality gives admins the ability to integrate their own content into our catalog, creating a more centralized repository for your learners for documents, resources, and policies.

With BAI’s easy-reference user interface you can:

Search documents & resources by title or code
Browse via a centralized “Documents” library
Heart resources to pin to your Dashboard
Download custom, and certain BAI documents
Distribute to students manually or via rules
Track & Report on user document views

Industry News

The CFPB has issued several advisory opinions regarding credit reporting and collections. The first advisory reminds financial institutions that credit reports and background reports may be used only for certain permissible purposes under the Fair Credit Reporting Act. The second advisory is targeted at debt collection agencies, and reiterates that many types of “convenience fees” are forbidden under federal law. Finally, the CFPB reminded financial institutions that state agencies are also empowered to enforce credit reporting laws, especially if state-level credit reporting laws are more stringent than the FCRA.

The CFPB has announced that it will finally begin enforcing a procedural rule first passed in 2013 that grants it authority to supervise financial nonbanks that it reasonably believes “pose risks to consumers.” This is in addition to the authority it already has over nonbank lenders and certain other nonbanks of a sufficient size. Enforcing this procedural rule will allow the CFPB to quickly respond to fast-growing sectors of the financial industry that are not already explicitly covered by its authority.

On August 2, 2022, the federal banking agencies, which applies to all FDIC insured institutions, released a policy statement through a Financial Institution Letter (FIL – 36- 2022) and requested comments on the Policy Statement on Prudent Commercial Real Estate Loan Accommodations and Workouts. At $2.7+ trillion, the banking Commercial Real Estate loan portfolio is at a historic high. The US economy is currently challenged with higher inflation, rising interest rates, and rumors of a future recession. The banking agencies, in consultation with state bank and credit union regulators, are proposing to update the 2009 Policy Statement on Prudent Commercial Real Estate Loan Workouts, to be more consistent with more recent policy guidance.

The proposed Statement mentions financial institutions should collaborate with borrowers who may be experiencing financial difficulties, includes regulatory expectations for loan accommodations and workouts for loan classifications, regulatory reporting, consideration of accounting factors, includes a new section on short-term loan accommodations, changes in accounting principles since the 2009 Statement, and examples of CRE loan workouts. 

Resources from BAI.org

Thank you for your interest in this year’s BAI Global Innovation Awards. Nominations for 2022 have now closed. We are excited to review all of the amazing financial services innovations from this past year! Be on the lookout for information on our award finalists and winners later this year. Finalists and winners be notified via email.

Does your organization have the right structure in place to support diversity, equity and inclusion initiatives that will truly make a difference? Recently completed BAI Banking Outlook research evaluates the state of the industry for what’s working and where the opportunities lie. But there is still more  to make greater impact.


As fraudsters find new ways to steal, financial institutions need new methods to combat the latest scams. BAI explores ways to stem the growth of banking-related fraud in our latest Executive Report, “Banks are pushing back against the surge in fraud.”


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Ask an Expert



If you have any compliance questions or challenges, we have experts on hand to provide you with direct feedback. Please submit your questions to [email protected] and our experts will deliver compliance support straight to your inbox.

Click the button below to view answers to some frequently asked questions.