Welcome to BAI L&D Connect®

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BAI exists to give financial services leaders the confidence to make smart business decisions, every day. We are passionate about our mission and believe that a strong financial services industry helps consumers, businesses, and communities thrive. BAI L&D Connect was designed to provide all of the resources you might need including courseware details, curriculum plans, webinars, regulatory outlook information, newsletters,  technical support, and updates on the latest new BAI Learning Manager features like documents and resources. Best of all, it’s absolutely free for all BAI customers.

December News

New Webinar Alert  –  “The Fair Debt Collection Practices Act (Reg F): What to expect” begins on December 9th, 2021 from 1:00 – 2:00 PM CT.   Click to Sign Up.

As part of our ongoing maintenance of the BAI libraries, we will be retiring several courses on December 31, 2021.

The following guide outlines the courses that we’re retiring along with a few recommended replacement courses.

If you would like to learn more, or have any questions related to the retirements, check out our FAQ.  Previous years’ retirement lists can be found here: 2019 and 2020.

The Fair Debt Collection Practices Act (Reg F): What to expect  December 9, 2021

Regulation F implements the Fair Debt Collection Practices Act and provides some answers to those questions. The new version of the regulation is long overdue, and is effective in November 2021, making this a time sensitive topic.

Review new BAI content and functionality available to leverage for 2022  November 18, 2021

This webinar will highlight newly released and upcoming content, including our new course template. We will also demonstrate our new documents functionality in the BAI Learning Manager and discuss how you can assign them for specific roles

BAI Banking Outlook: The impact of the pandemic on financial services leaders  November 10, 2021

With decisions about return to the office and vaccine requirements ever present, there’s no better time to find out how to manage through these important decisions. View Infographic

BAI has added several courses to our Compliance library on various topics, developed by a team of regulatory, compliance, and training experts including CRCMs and CRPs. Courses include scenario-based and interactive content to increase learner retention and ROI.

Newly Released Courses include:

2021 – Year in Review

As 2021 comes to a close, we’d like to take this opportunity to present some of the important highlights from this past year. These include Regulatory Changes, Popular Webinars, Learning Manager Enhancements, New Courseware, and more. Hover over tile images for a summary, or click on it to read more.

BAI Documents & Resources

Learn More

Ability to Distribute - Available Now!

As part of BAI’s Documents and Resources project, Training Administrators and Managers alike are able to distribute BAI documents to students at their organization. This new functionality enables:

  • Training Administrators to include BAI documents in their Rules, or manually distribute them to individual learners via the View Assignment modal

  • Managers to distribute them to individual direct reports, or multiple direct reports via the Add Assignment to Team modal

Distributed documents will display in users “My Documents” list on the My Dashboard page. As a reminder, all Training Administrators and Managers have access to a new Document Data Report, allowing you to track document and resource views.

Microsoft Office 2019 & 365 – New Courses

New Microsoft Office 365 Topics


New Microsoft Office 2019 Topics

Coming Soon!

By popular demand, BAI will soon be releasing new Microsoft Office 2019 and 365 courses later this month. These courses will be available to all customers that subscribe to the Professional Skills Series – a library that aims to enhance institutional day-to-day operations, and promote organizational leadership development. If you do not currently subscribe to this library and are looking for more information, feel free to reach out to your relationship manager. Covered topics include:

Microsoft 365 Word, Excel, PowerPoint, Outlook, OneNote, Yammer, WebSites, and OneDrive

Microsoft 2019 Word, Excel, PowerPoint, Outlook, Visio, Teams, Sharepoint, and OneDrive

Industry News

What is it?
Per Dodd-Frank, Congress directed the CFPB to better regulate the collection of small business lending data. Section 1071 of the Act added amendments to Regulation B (ECOA) that would require financial institutions (banks, credit unions, mortgage companies and non-banks) to compile, maintain, and provide
data on applications for credit for women-owned, minority-owned, and small businesses.

Why is this happening?
The CFPB has a goal to facilitate enforcement of fair lending laws across the board…   Read more

When the COVID-19 pandemic first started in 2020, federal agencies enacted several changes to financial regulations to stave off an economic disaster. Now that the pandemic is more under control and the economic outlook is better, federal agencies are rescinding some – but not all – of those pandemic-related rules.

Among the rules being rescinded are seven policy statements that the CFPB put in place regarding HMDA reporting, the FCRA, credit cards, Reg Z error resolution procedures, and other topics. Additionally, the Federal Reserve announced that the Paycheck Protection Program Liquidity Facility will expire on June 30, 2021. HUD has announced that its moratorium on evictions and foreclosures will expire on June 30 as well.

On the other hand, the Federal Reserve has not given any indication of when or if it will reinstate depository institutions’ reserve requirements and/or the transaction restrictions on savings accounts. Furthermore, the CFPB has left in place its statement that it will not penalize financial institutions that are taking voluntary measures to assist borrowers who are struggling due to the pandemic, as long as those institutions are accurately reporting those measures to credit reporting agencies.

Federal regulators have approved a final rule that will improve information-sharing about cybersecurity incidents that may affect the US banking system. The rule requires financial institutions to notify their primary regulators of any significant computer security incidents as soon as possible, and no later than 36 hours after the institution discovers the incident.

Resources from BAI.org

Category finalists for the 2021 BAI Global Innovation Awards were recently announced and include leading innovators whose solutions are driving positive change across the financial services industry worldwide. There are 32 finalists across seven categories, including consumer products or services, digital transformation and more.


Does your organization have the right structure in place to support diversity, equity and inclusion initiatives that will truly make a difference? Recently completed BAI Banking Outlook research evaluates the state of the industry for what’s working and where the opportunities lie. But there is still more  to make greater impact.


Digital first doesn’t equal digital only. What does it mean to be digital first? In any industry, being digital first is a strategic commitment to deliver products and services across multiple channels in flexible and consistent ways. This can include web, mobile, SMS, social media — and, yes, physical locations. But, digital first doesn’t equal digital only, especially in financial services.


Read More
View Infographic
Learn More

Ask an Expert



If you have any compliance questions or challenges, we have experts on hand to provide you with direct feedback. Please submit your questions to [email protected] and our experts will deliver compliance support straight to your inbox.

Click the button below to view answers to some frequently asked questions.