Welcome to BAI L&D Connect®

BAI exists to give financial services leaders the confidence to make smart business decisions, every day. We are passionate about our mission and believe that a strong financial services industry helps consumers, businesses, and communities thrive. BAI L&D Connect was designed to provide all of the resources you might need including courseware update info, curriculum plans, webinars, regulatory outlook info, newsletters, tech support, and updates on the latest BAI Learning Manager features like time-delayed assignments. Best of all, these resources are complimentary for all BAI customers!

December News

BAI is continually releasing new courses. Recent courses released include topics on small business lending and cybersecurity. The updated courses provide high-quality content in a format compatible with both desktops and tablets.  The 10 most recently released courses include:

  • 30212 – Reg II: How Interchange Fees Affect Your Institution
  • 31139 – Frontline: Responsibilities of a Notary Public
  • 50053 – Unconscious Bias | New Course PS
  • 50287 – Preventing Workplace Harassment (Connecticut) PS
  • 30369 – DNS and Web Hosting for Financial Institutions
  • 30367 – Web Application Security for Financial Institutions
  • 30368 – Cloud Application Security for Financial Institutions
  • 30365 – Data Protection and Encryption for Financial Institutions
  • 30366 – Machine Learning and AI for Financial Institutions
  • 50284 – Preventing Workplace Harassment for Employees (Chicago, Illinois) PS

Click here to learn more about what’s new, or log into the BAI Learning Manager to start taking courses.

BAI is continually releasing new documents & resources –  key content such as course overviews, checklists, podcasts, videos, and popular job aids.  The 10 most recently released documents include:

  • 1219 – Why FRTB Matters and Why It’s Hard [Article]
  • 1884 – Building Relationships With the Next Gen Through Lending [Podcast] LIL
  • 1886 – Building Relationships With the Next Gen Through Lending [Podcast Transcript] LIL
  • 1150 – What Banks Can Do To Close the Fraud Knowledge Gap [Article]
  • 1156 – Ransomware and Financial Institutions [Overview]
  • 1888 – What’s the Future of In-Person Banking? [Article] LIL
  • 1546 – Digital Banking Can Be More Than Glorified Self-Service [Article] LIL
  • 1548 – Understanding Customer Primacy Can Drive Revenue Efforts [Article] PS
  • 1158 – The 411 on Mobile Phone Fraud [Article]
  • 1880 – Prioritizing Small Business as the New Retail Customer [Article] LIL

Click here to learn more about what’s new, or log into the BAI Learning Manager to start accessing documents.
* LIL = Leadership Innovation Library     PS = Professional Skills Library

Building a culture of compliance – December 8, 2022 

Compliance policies, procedures, and dedicated staff are critical components of risk management, but are they enough to effectively manage risk at your bank or credit union? This webinar will provide practical steps to help employees at all levels of the organization acquire the knowledge, skills, and motivation they need to contribute to a corporate culture that fosters compliance best practices. Please join us for 60 minutes, including a Q&A session.

Navigate today’s heightened regulatory scrutiny with BAI content and software – November 17, 2022 

Be prepared for today’s regulatory challenges. This webinar features a BAI compliance expert discussing current regulatory conditions and their potential impact on your institution, as well as the content and software available to you today to help address them. We will also cover end-of-year housekeeping items like upcoming retirements and future planning. Please join us for 60 minutes, including a Q&A session.

Underwriting efficiencies: Changes to the Ability-to-Repay and Qualified Mortgage RuleNovember 3, 2022

Is your financial institution aware of the changes to the Ability-to-Repay/Qualified Mortgage (ATR/QM) Rule that took effect October 1? Join us for a complimentary BAI webinar and review time-saving changes that simplify the QM definition and allow you to make your underwriting process more efficient.

November 2, 2022 | Effective Date

Federal Reserve Finalizes Supervisory Framework for Insurance Organizations

The supervisory framework applies supervisory guidance and resources based on a supervised insurance organization’s risk. It also establishes a supervisory rating system for firms based on their risk profiles and describes how examiners incorporate the work of state insurance regulators.

November 2, 2022 | Comments Due

FTC Seeks Additional Public Comment on Advertising to Kids in Digital Media

The Federal Trade Commission is seeking additional public comment on how children are affected by digital advertising and marketing messages that may blur the line between ads and entertainment. Marketers increasingly reach children via digital media, including by embedding advertising in video sharing platforms, social media platforms through influencer and celebrity posts, games, virtual worlds, and other digital environments.

See More Reg Updates

2022 BAI Courseware Retirements

As part of our ongoing maintenance of the BAI libraries, we will be retiring several courses on December 31, 2022. The following guide outlines the courses that we’re retiring along with a few recommended replacement courses.

If you would like to learn more, or have any questions related to the retirements, check out our FAQ.

Introducing our new Policy Management Solution

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*Note: BAI Policy Manager is a standalone software and not part of BAI’s Learning Manager.

A New End-to-End Policy Solution from BAI

The BAI Policy Manager helps financial services organizations make informed decisions when creating, updating, communicating, and tracking their organizational policies and procedures. It provides:

  • Industry-specific regulatory resources to help you make informed decisions when creating and updating your policies

  • Easy setup to help you get up and running quickly

  • Focused processes, so you’re ready for your next examination

  • Powerful communication tools to build a culture of compliance

Learn More

BAI: Your 2022 Recap

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This year, BAI released exciting new features such as time-delayed assignments for rules, re-introduced “requires manager approval” functionality for course groups and career pathing, overhauled our catalog filters to improve the course search experience, and added various new fields throughout reporting. We also provided numerous documents & resources enhancements, including a new document search modal for TAs, and the ability to distribute them to students manually, or via rules just like courses.

Check out more Enhancements

This year, we upgraded many of our courses to use enhanced accessibility, developed a suite of courses to help employees in a small business lending role navigate the regulatory and practical challenges associated with serving small businesses, and added 19 new cybersecurity courses covering current and emerging technologies and threats. This, in addition to creating content for other highly requested topics.

Learn More

Since releasing more than 200 BAI Documents & Resources last fall,  we’ve released an additional 100+ more, and expanded the type of resources to include articles, brochures, and podcasts. Popular new titles such as “Regulation Reference Sheet (1211)” that users can pin to their dashboard to reference anytime they need.

Learn More

BAI customers have exclusive access to BAI webinars which feature hot topics in the industry. Throughout the year, we’ve held 15 webinars with record turnout and amazing reception. This years most highly attended webinars included our “Quarterly Regulatory Outlook,” “Underwriting Efficiencies,” and “Importance of Policies as part of a Compliance Management Program.”

Learn More

BAI Rules Engine – New Feature !

View More Enhancements

Assigning Training
Just Got A Whole Lot Easier

On November 3rd, we released an exciting update to the rules assignment engine in the BAI Learning Manager. With the addition of a new field called “Assign On,” training administrators can now assign courses on different days in rules. Time-delayed assignments is a highly requested feature we feel will help our clients save time and energy in the assignment setup process.

If you are someone that feels the demands of assigning training continue to grow, this feature is sure to help. So set it and forget it! And save more than just daylight this fall with BAI’s time-delayed assignments feature.

The new “Assign On” fields have been added to your current active, draft, and closed rules; however, by default these dates were all set equivalent to the start date of the rule they’re under. “Assign On” fields are not editable once the rule has processed and the selected date has passed, so these fields may not be editable in your current rules unless your rule is in draft status, or has a future start date.

For all rules you create going forward, “Assign On” dates are now required fields you select under step 4 of the rule creation process. Once you activate the rule, you can edit these dates up until they pass, after which they become ‘read only.’

For all rules you copy going forward, the “Assign On” fields will automatically be reset to blank in the draft rule created, allowing you to choose new dates.

Yes!  Rule “Start Dates” were initially designed to activate the rule and assign training all on the same day.  The new “Assign On” fields essentially separate these tasks.  For all new rules created or copied forward, rule “Start Dates” will simply act as the activation date of the rule itself, while the “Assign On” fields within the rule are the true course assignment dates.

Q. What Dates Can I Enter In the New “Assign On” Fields?

A. “Assign On” dates must be between the Start Date and End Date of the Rule. If no End Date is listed, you will be able to select any future date.

Q. Does This Change What Time Of Day Courses Are Assigned?

A. No, this feature does not change default assignment times. Courses assign out early morning of the selected date.

Q. Can This Feature Be Used To Distribute Documents?

A. This functionality currently only exists for courses within rules.

Time-Delayed Assignments provides several real-life benefits, including:

  • Eliminates the need for quarterly rules. Training admins who like to spread assignments out throughout the year will now be able to do so with a single rule. Say goodbye to separate Q1, Q2, Q3, and Q4 rules!

  • Assign training while you’re out of the office. Taking a leave of absence shouldn’t impact your assignment schedule. Planning assignments around your time off is now a thing of the past.
  • Less rules to manage and copy every year. A shorter rules list means less time spent managing and copying them over year-to-year.

Stay Informed with BAI’s Regulatory Resources

Watch a Quick Overview

90 Day Regulatory Outlook

Alerts Now

Prepare for pending regulatory changes


Published the beginning of each month, BAI’s 90-Day Regulatory Outlook helps you plan for the compliance landscape in the upcoming fiscal quarter. Receive insights from BAI’s compliance experts on which policies and training courses of yours will be impacted by the most recent and relevant regulatory changes, including:

  • Summaries of new regulatory announcements

  • Key dates for the upcoming 90 days

  • Details on which policies and courses are likely impacted

  • Action items for your institution to be ready

  • Publication dates for BAI policy changes and BAI course updates

Keep track of all regulatory changes, regardless of stage


Receive the latest Financial Services industry compliance news every week, including summaries of relevant announcements from more than 20 different regulatory bodies and overviews of personnel and products affected. Focusing on the changes that may impact your training and policy management programs our service covers the following agencies and more:

  • CFPB (Consumer Financial Protection Bureau)

  • FDIC (The Federal Deposit Insurance Corporation)

  • IRS (Internal Revenue Service)

  • OCC (The Office of the Comptroller of the Currency)

  • Federal Reserve

  • NCUA (The National Credit Union Administration)

  • FinCEN (Financial Crimes Enforcement Network)

  • HUD (The Department of Housing and Urban Development)

View our 90 Day Outlook
Browse Alerts

Industry News

On November 10, 2022, the Consumer Financial Protection Bureau (CFPB), issued a complaint bulletin titled “An Analysis of Consumer Complaints Related to Crypto-Assets”. Crypto assets are marketed to consumers in several ways, including through financial institutions. As offerings for cryptocurrency have grown in a largely unregulated environment, consumer complaints to the CFPB have also increased. The CFPB compiled a report summarizing the complaints issued to the CFPB. The most significant complaints found in the bulletin are listed below:

  • The TOP issue across all crypto-asset complaints was fraud, theft, hacks, and scams
  • Transaction issues
    • Undisclosed or unexpected costs
    • Account access and verification issues, especially when processing large transactions or attempting to get their funds back
  • Customer service issues (slow or no responses, including scammers impersonating customer service representatives)
  • Frozen accounts and platform bankruptcies
  • Crypto-asset card complaints
  • And more!

For a more in depth look at the bulletin, please see: Complaint Bulletin: An analysis of consumer complaints related to crypto-assets (consumerfinance.gov) 

The Federal Reserve has finalized a rule that amends Reg II, which relates to debit cards. The new rule requires financial institutions to provide at least two payment network options for debit card transaction, and at least two payment network options for card-not-present transactions (e.g. online payments). Previously, having one network for each type of transaction was sufficient. This rule change is effective July 1, 2023, and will be covered in a new Reg II that will be released in the near future.

On August 2, 2022, the federal banking agencies, which applies to all FDIC insured institutions, released a policy statement through a Financial Institution Letter (FIL – 36- 2022) and requested comments on the Policy Statement on Prudent Commercial Real Estate Loan Accommodations and Workouts. At $2.7+ trillion, the banking Commercial Real Estate loan portfolio is at a historic high. The US economy is currently challenged with higher inflation, rising interest rates, and rumors of a future recession. The banking agencies, in consultation with state bank and credit union regulators, are proposing to update the 2009 Policy Statement on Prudent Commercial Real Estate Loan Workouts, to be more consistent with more recent policy guidance.

The proposed Statement mentions financial institutions should collaborate with borrowers who may be experiencing financial difficulties, includes regulatory expectations for loan accommodations and workouts for loan classifications, regulatory reporting, consideration of accounting factors, includes a new section on short-term loan accommodations, changes in accounting principles since the 2009 Statement, and examples of CRE loan workouts. 

Resources from BAI.org

Finalists for the 2022 BAI Global Innovation Awards were recently announced and include trailblazers and disruptors whose solutions are driving positive change across the financial services industry worldwide. Learn more about all the 2022 BAI Global Innovation Awards finalists by visiting BAI Global Innovation Awards.


Does your organization have the right structure in place to support diversity, equity and inclusion initiatives that will truly make a difference? Recently completed BAI Banking Outlook research evaluates the state of the industry for what’s working and where the opportunities lie. But there is still more  to make greater impact.


As fraudsters find new ways to steal, financial institutions need new methods to combat the latest scams. BAI explores ways to stem the growth of banking-related fraud in our latest Executive Report, “Banks are pushing back against the surge in fraud.”


Read More
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Ask an Expert



If you have any compliance questions or challenges, we have experts on hand to provide you with direct feedback. Please submit your questions to [email protected] and our experts will deliver compliance support straight to your inbox.

Click the button below to view answers to some frequently asked questions.