BAI’s Compliance Courseware contains all the compliance and regulatory information your organization needs to train employees. To complement our compliance libraries, we offer mini-courses to highlight important updates to regulatory topics, as well as tailored role-based courses intended for specific job functions within your organization. We also offer Curriculum Plans and Training Insights to assist you in assigning training to financial services professionals in common roles. BAI is continuously releasing new courses that feature sophisticated design and the latest learning techniques, such as scenario-based questions and other interactive content, which leads to increased learner ROI and less time spent in training across your entire organization.

Releasing Spring ’24

New “Cyber Scenario” Courseware!

Courses Released So Far:

  • Cyber Scenario: A Ransomware Attack on a Financial Institution
  • Cyber Scenario: A Distributed Denial of Service (DDoS) Attack
  • Cyber Scenario: Ransomware and Financial Institution Clients
  • Cyber Scenario: Insecure APIs
  • Cyber Scenario: A DNS Tunnelling Attack
  • Cyber Scenario: Phishing Attacks on Financial Institution Employees

  • Cyber Scenario: A Convertible Virtual Currency Scam

  • Cyber Scenario: IT’s Response to a Phishing Attack

Cybersecurity remains a top-of-mind concern in the financial services industry. BAI is excited to be launching new Cyber Scenarios that address these risks and help organizations and their employees prevent and mitigate attacks. In these 10 to 15-minute story-based, interactive courses, learners face a relevant cybersecurity threat scenario in a financial institution and decide how they would proceed at key decision points.

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What’s New, What’s Updated?

New BAI Compliance Courses Coming Soon:

  • NY DFS Part 504
  • Cyber Scenario: IT’s Response to a Phishing Attack
  • Cyber Scenario: A Convertible Virtual Currency Scam
  • Minority Depository Institutions
  • Secure Remote Work for Financial Services Professionals
  • Introduction to the ESG Framework: A Senior Leadership Perspective
  • BSA for Nonfinancial Employees
  • Wealth Management: An Introduction to Risk Management
  • Loans and Lines of Credit to Credit Union Officials [Mini-course]
  • +More

Note: This list is tentative and subject to change. Last updated 03.27.23

Release Notes – Content Development – 03.27.24

  • 30190 – Understanding and Implementing FTC Safeguards Rule Compliance  >>  New Course
  • 30195 – Cyber Scenario: Phishing Attacks on Financial Institution Employees  >>  New Scenario
  • 30003 – OFAC: Addressing Risks and Red Flags  >>  Updated Tutorial Link (“Specially Designated Nationals (SDN) List” Slide)

Release Notes – Content Development – 03.21.24

  • 31101 – Frontline: Matching Products and Explaining Terms  >>  Enhanced Accessibility 
  • 31405 – Mortgage Origination: The Loan Estimate  >>  Enhanced Accessibility
  • 30600 – Diversity and Inclusion  >>  Microinequity and Microaggression Correction (Glossary)
  • 4036 – Selecting and Managing Appraisers [Mini-Course]  >>  Clarified Knowledge Check
  • 31308 – Deposit Operations: BSA and AML Considerations  >>  Clarified Nonresident Alien Account Language (“BSA and OFAC Red Flags” Slide + Test Question)

Release Notes – Content Development – 03.19.24

  • 30199 – Cyber Scenario: A DNS Tunneling Attack  >>  New Scenario
  • 30328B – Federally Insured Accounts  >>  Ownership Categories Update (“Ownership Categories” Slide + Recap)

Release Notes – Content Development – 03.14.24

  • 30610 – Preventing Workplace Harassment for Supervisors  >>  Tutorial Correction (“Ask Yourself” Slide)
  • 30100 – Preventing Elder Financial Abuse  >>  Updated Policy Language (“Why is this Course Important?,” “Mrs. Peabody,” “How Big is the Problem?,” “Scams Used,” “Large Cash Withdrawals,” “Reporting Your Suspicions,” and “Detecting and Preventing the Abuse” (Fast Track) Slides + Recap + Summary + 5 Test Questions)
  • 30505 – BSA Reporting: CTRs and Suspicious Activity  >>  Clarified Business Days Info (“Business Date vs Calendar Date,” “What Do You Think?,” and “Business Date vs. Calendar Date” Slides + Knowledge Check + Summary + 3 Test Questions)
  • 30313 – Identity Theft Prevention: Safeguarding Information  >>  Password Requirements Update (“Keeping Information S.E.C.U.R.E” Slide)

Release Notes – Content Development – 03.07.24

  • 4356 – Remote Deposit Capture (RDC) [Mini-Course]  >>  New Mini-Course
  • 30413 – SAFE Act Compliance  >>  Enhanced Accessibility
  • 4080 – Recognizing Appraisal Bias [Mini-Course]  >>  Clarified Test Question

Release Notes – Content Development – 03.05.24

  • 30406 – Community Reinvestment Act (CRA): Comprehensive  >>  CRA Modernization Update (“Covered Institutions,” “New Definitions for Covered Institutions,” “Changes to the Assessment Area Definition,” “Community Development Loans,” “Small Business and Small Farm Loans,” “What’s Included in the CRA Public File?,” “Institution Types” (Fast Track), and “Community Development” (Fast Track) Slides + 1 Knowledge Check, Recap, and Summary)
  • 31403 – Mortgage: Reg B, Reg Z, RESPA, and Completing the Application  >>  GMI Info Clarification (“Government Monitoring Information: What To Do When The Consumer Refuses” Slide)

Release Notes – Content Development – 03.04.24

  • 2024 Continuing Education Credits Updated on BAI Courseware
  • “Notes” field updated on BAI courseware (updated bi-annually):
    • “Popular” label (based on total client completion numbers): 
      • Top 30 Banking Series courses
      • Top 30 Credit Union Series courses
      • Top 30 Mortgage Series courses
      • Top 30 Nonbank Series courses
      • Top 20 Professional Skills Series courses
      • Top 13 Banking Series Documents
      • Top 13 Credit Union Series Documents
      • Top 13 Mortgage Series Documents
      • Top 13 Nonbank Series Documents
      • Top 2 Professional Skills Series Documents
      • Top 2 Policies
    • “New” label updated to reflect courses and documents released <1yr

Release Notes – Content Development – 02.29.24

  • 32003 – Mortgage Servicing: Delinquent Borrowers  >>  Enhanced Accessibility
  • 30615 – Managing Social Media in the Workplace  >>  Corrected Absolutist Language (“Work-Time Social Media Use” Slide + Recap + 1 Test Question + Summary)

Release Notes – Content Development – 02.27.24

  • 31608 – Executive Leadership: Community Responsibility  >>  CRA Modernization Update (“You and Your Community” and “Evaluation Methods” Slides) 
  • 31708 – Compliance Officer: CRA Examination Management  >>  CRA Modernization Update (“Introduction,” “Small Institutions,” “Intermediate Small Institutions,” “Large Institutions,” “Types of Exams – Preparing for the Future,” “Community Development,” and “Assessment Areas – Preparing for the Future” Slides + 1 Test Question + Glossary)

Release Notes – Content Development – 02.22.24

  • 30196 – Cyber Scenario: Insecure APIs  >>  New Course
  • 32005 – Mortgage Servicing: Prompt Crediting and Payoff Statements  >>  Enhanced Accessibility
  • 30405 – Community Reinvestment Act (CRA): Essentials  >>  CRA Modernization Update (“Covered Institutions,” “New Definitions for Covered Institutions,” “Changes to the Assessment Area Definition,” “Community Development Loans,” “Small Business and Small Farm Loans,” and “What’s Included in the CRA Public File?” Slides + Recap + Summary)
  • 30609 – Preventing Workplace Harassment for Employees  >>  Minor Verbiage Change (“Ask Yourself” Slide)
  • 30430 – Mortgage Fraud: Identifying Red Flags  >>  Tutorial Clarification (“Red Flags of Common Mortgage Fraud Schemes (cont.)” Slide)
  • 30254 – Constructing the Cash Flow Statement: An Interactive Example  >>  Balance Sheet Correction (“ACME Balance Sheet” Resource) 

Release Notes – Content Development – 02.20.24

  • 30401 – Regulation B: Comprehensive  >>  Enhanced Accessibility
  • 32002 – Mortgage Servicing: Force-Placed Insurance and Escrow  >>  Enhanced Accessibility

Release Notes – Content Development – 02.15.24

  • 4110 – Cyber Scenario: A Ransomware Attack on a Financial Institution  >>  New Scenario
  • 31612 – Executive Leadership: Rules and Regulations for Insiders  >>  Threshold Correction (“Credit Limitations” Slide)
  • 31908 – Contact Center: Matching Products to Consumer Needs  >>  Question Pool Adjustment

Release Notes – Content Development – 02.13.24

  • 31102 – Frontline: Providing Disclosures for Reg E, TISA, Reg CC, and Privacy  >>  Enhanced Accessibility
  • 30328 – Federally Insured Accounts  >>  Trust Account Updates (“FDIC Ownership,” “Fiduciary Accounts,” “Trust Accounts,” and “Examples of Trust Accounts” Slides, + 3 Knowledge Checks, Recap, and 1 Test Question)

Release Notes – Content Development – 02.09.24

  • 4112 – Cyber Scenario: Ransomware and Financial Institution Clients  >> New Scenario
  • 30193 – Cyber Scenario: A Distributed Denial of Service (DDoS) Attack  >>  New Scenario
  • 31908 – Contact Center: Matching Products to Consumer Needs  >>  Enhanced Accessibility
  • 32006 – Mortgage Servicing: Periodic Statements  >>  Tutorial Correction (“What is a coupon book?” Slide)
  • 30313 – Identity Theft Prevention: Safeguarding Information  >>  Minor Wording Update (Knowledge Check)

Release Notes – Content Development – 02.06.24

  • 4220 – Fair Lending Compliance [Mini-Course]  >>  Enhanced Accessibility
  • 30206 – Complying with Regulation U  >>  Test Question Feedback Update
  • 30251 – Cash Flow Analysis: Introduction and Accounting Review  >>  Clarified Knowledge Check

Release Notes – Content Development – 02.01.24

  • 30610 – Preventing Workplace Harassment for Supervisors  >>  Removed Gendered Language (“Ask Yourself” Slide)

Release Notes – Content Development – 01.30.24

  • 31203 – Sales Leadership: Deposit Products  >>  Enhanced Accessibility
  • 30609 – Preventing Workplace Harassment for Employees  >>  Removed Gendered Language (“Ask Yourself” Slide)

Release Notes – Content Development – 01.25.24

  • 31402 – Mortgage: The FCRA, FACT Act, and Pulling Credit Reports  >>  Enhanced Accessibility

Release Notes – Content Development – 01.18.24

  • 30804 – Servicemembers Civil Relief Act (SCRA) Compliance for Collections  >>  Minor Wording Changes (“SCRA Scope,” “Who is Covered?,” “What Obligations are Covered?,” and “Rate Reduction” Slides + 2 Knowledge Checks + Recap)

Release Notes – Content Development – 01.16.24

  • 80103 – Selecting the Right Fintech Partner: A Five-Step Approach  >>  New Course
  • 31807 – Commercial Lending: CRA, Reg O, and Other Portfolio Concerns  >>  Replaced ALLL Language with ACL (“Types of Examinations,” “Allowance for Credit Loss,” and “Management and Board of Directors Roll” Slides, + Summary + Glossary + 2 Test Questions)
  • 30404 – Fair Lending: Comprehensive  >>  Added Co-Signature Clarification (“Spousal Signatures” Slide)

Release Notes – Content Development – 01.12.24

  • 31541 – Consumer Lending: Explaining Rates, Fees, and Disclosures  >>  Enhanced Accessibility
  • 4027 – Loan Originator Compensation [Mini-Course]  >>  Enhanced Accessibility
  • 4030 – Who is an MLO? [Mini-Course]  >>  Enhanced Accessibility
  • 31400 – Mortgage: TCPA, CAN-SPAM, and Other Marketing Rules  >>  Enhanced Accessibility
  • 30328 –Federally Insured Accounts  >>  Clarified Test Question + Glossary Update

Release Notes – Content Development – 01.09.24

  • 4258 – FDCPA: Overshadowing and the Validation Notice [Mini-Course]  >>  Enhanced Accessibility
  • 30200 – Enterprise Risk Management (ERM)  >>  Test Question Size Increased from 6 to 10
  • 30100 – Preventing Elder Financial Abuse  >>  Updated “Money Smart for Older Adults” Resource Link
  • 30302 – Regulation CC: Comprehensive  >>  Clarified New Accounts Definition (“Exception Holds” Slide + Glossary)

Release Notes – Content Development – 01.04.23

  • 30380 – Unfair, Deceptive, and Abusive Acts or Practices (UDAAP): Mitigating Risk  >>  Updated “CFPB Supervision and Examination Manual” Resource Link
  • 30601 – Race, LGBTQ, Religion, and Other Protected Characteristics  >>  Test Question Update, + Harassment Clarification in Summary

Release Notes – Content Development – 12.21.23

  • 30325 – Fair Credit Reporting Act (FCRA): Comprehensive  >>  Credit Report Clarifications and Updates (“Purpose of FCRA,” “Penalties for Non-Compliance,” “Course Objectives,” “What is a Consumer Credit Report?,” and “Permissible Purposes for Pulling a Credit Report” Slides)
  • 31910 – Contact Center: Marketing Rules and Social Media  >>  CAN-SPAM Email Language Correction (“Phone and Email Solicitation” Slide + Knowledge Check)

Release Notes – Content Development – 12.19.23

  • 30118 – Consumer Loan Collections: Contacting Delinquent Borrowers  >>  New Course
  • 30119 – Consumer Loan Collections: Resolving Delinquent Loans  >>  New Course
  • 30529 – Financial Accounting: Accounting Basics  >>  New Course
  • 30530 – Financial Accounting: The Expanded Accounting Equation  >>  New Course

Release Notes – Content Development – 12.14.23

  • 30253 – Constructing the Cash Flow Statement: Overview and Concepts  >>  New Course
  • 30254 – Constructing the Cash Flow Statement: An Interactive Example  >>  New Course
  • 30605 – Fair Labor Standards Act (FLSA)  >>  Correction to how Interns, Volunteers, and Contractors are covered by FLSA (“Covered Employers,” “Definition and Classification of Employees,” Recap, 1 Test Question, + Summary)

Release Notes – Content Development – 12.13.23

  • 4095 – The FedNow® Service [Mini-Course]  >>  New Mini-Course
  • 4275 – Federal Reserve Regulations G and S [Mini-Course]  >>  New Mini-Course
  • 30536 – Financial Accounting: GAAP for Liabilities  >>  New Course
  • 30537 – Financial Accounting: GAAP for Stockholders’ Equity  >>  New Course
  • 30600 – Diversity and Inclusion  >>  Harassment Definition Clarification (Knowledge Check, Recap, 1 Test Question, and Summary)

Release Notes – Content Development – 12.11.23

  • 30534 – Financial Accounting: GAAP for Revenue and Expense Recognition  >>  New Course
  • 30535 – Financial Accounting: GAAP for Current and Noncurrent Assets  >>  New Course

Release Notes – Content Development – 12.07.23

  • 30490 – Lending: Analyzing Personal Tax Returns  >>  New Course
  • 30491 – Lending: Analyzing Personal Financial Statements  >>  New Course
  • 31301 – Deposit Operations: Reg E Overdrafts, Reg CC Holds, TISA, and Other Rules  >>  Enhanced Accessibility
  • 31433 – Mortgage: Applying Reg B and UDAAP in Underwriting  >>  Enhanced Accessibility
  • 30407 – HMDA: Enhanced Reporting Requirements  >>  HELOC Info Fix (Recap Slide)

Release Notes – Content Development – 12.05.23

  • 30465 – Federal Reserve Regulations L, X, and EE  >>  New Course
  • 30251 – Cash Flow Analysis: Introduction and Accounting Review  >>  New Course

Release Notes – Content Development – 11.30.23

  • 30416 – Regulation M: Covered Leases, Disclosures, and the Three-Payment Rule  >>  2024 Threshold Update (“Covered Agreements” Slide)
  • 30420 – Reg Z: Fundamentals for Real Estate Loans  >>  2024 Threshold Update (“Exceptions to the Threshold Rule” Slide, Recap, 1 Test Question + “Reg Z Threshold Exceptions” Slide in the Fast Track)

Release Notes – Content Development – 11.28.23

  • 31134N – Frontline: Sales and Cross-Selling  >>  Added to Nonbank Library
  • 30326N – Truth in Savings Act: Essentials  >>  Added to Nonbank Library
  • 30327N – Truth in Savings Act: Comprehensive  >>  Added to Nonbank Library
  • 4350 – Federal Reserve Regulations K and N [Mini-Course]  >>  New Mini-Course
  • 31403 – Mortgage: Reg B, Reg Z, RESPA, and Completing the Application  >>  Enhanced Accessibility
  • 30440 – HMDA Fundamentals  >>  Rate Spread Update and Closing Disclosure Clarification (“Recording Loan Information” Slide + Knowledge Check)
  • 31123 – Frontline: Reg E, Overdrafts, and Error Resolution  >>  Adjusted # of Questions to Pull From Test Question Pool

Release Notes – Content Development – 11.21.23

  • 30255 – Interpreting Cash Flow: Cash Gross Profit and Net Cash Income Checkpoints  >>  New Course
  • 30256 – Interpreting Cash Flow: Other Key Checkpoints  >>  New Course
  • 30531 – Financial Accounting: Accounting Methods and Adjustments  >>  New Course
  • 30532 – Financial Accounting: The Income Statement and Balance Sheet  >>  New Course
  • 30533 – Financial Accounting: Financial Statements  >>  New Course

Release Notes – Content Development – 11.16.23

  • 30180 – Loan Documentation: Establishing Rights to Collateral  >>  New Course
  • 30181 – Loan Documentation: Perfecting Collateral  >>  New Course
  • 30182 – Loan Documentation: Supporting Documents for Ensuring Collateral Rights  >>  New Course
  • 30420 – Reg Z: Fundamentals for Real Estate Loans  >>  Enhanced Accessibility
  • 31123CN – Frontline: Reg E, Overdrafts, and Error Resolution  >>  Enhanced Accessibility
  • 30614 – Americans with Disabilities Act (ADA): Public Accommodations  >>  WCAG Accessibility Update (“Reasonable Accommodations” Slide + Resources Link + Test Question Feedback)
  • 30408 – Servicemember Series: Servicemembers Civil Relief Act (SCRA) Protections  >>  Test Question Scoring Fix

Release Notes – Content Development – 11.14.23

  • 30326 – Truth in Savings Act: Essentials  >>  Enhanced Accessibility
  • 31511 – Consumer Lending: Home Equity Loans  >>  2 Test Question Feedback Updates
  • 30122 – New Account Fraud  >>  Secondary Identification Updates (“Obtaining Identification Documents” Slide + Knowledge Check)
  • 30600 – Diversity and Inclusion  >>  Removed a Reference, Added New Reference (“Stereotypes and Implicit Bias” Slide)

Release Notes – Content Development – 11.09.23

  • 30260 – Section 1071: The Small Business Lending Data Collection Rule  >>  Various Tutorial, Knowledge Check, and Test Question Clarifications (“Covered Credit Transactions,” “Covered Originations,” “Non-originated Application and Pricing Data Points,” “Collecting and Maintaining Responses,” “Previously Collected Data,” “Effective Date and Compliance Date Tiers,” “Effective Date and Compliance Date Tiers (continued),” “Enforceability and Violations” Slides, Knowledge Check, Recap, + 1 Final Test Question) + Fast Track (“Covered Originations” and “Data Collection” Slides)

Release Notes – Content Development – 11.07.23

  • 30408 – Servicemember Series: Servicemembers Civil Relief Act (SCRA) Protections  >>  Knowledge Check Correction
Release Notes – Content Development – 10.26.23

  • 32004 – Mortgage Servicing: Loss Mitigation and Foreclosure  >>  Enhanced Accessibility
  • 4105C – Cybersecurity Incident Notification Requirements [Mini-Course]  >>  Re-worded Knowledge Check Question/Feedback

Release Notes – Content Development – 10.24.23

  • 31512 – Consumer Lending: Credit Cards  >>  Enhanced Accessibility
  • 31511 – Consumer Lending: Home Equity Loans  >>  Enhanced Accessibility
  • 31514 – Consumer Lending: Marketing and Social Media  >>  Enhanced Accessibility
  • 30311 – Right to Financial Privacy Act (RFPA)  >>  Clarified Test Answer
  • 31113 – Frontline: Negotiable Instruments  >>  Clarified Test Answer

Release Notes – Content Development – 10.19.23

  • 4910C – The Member Expulsion Rule [Mini-Course]  >>  New Mini-Course

Release Notes – Content Development – 10.17.23

  • 31431 – Mortgage: Reviewing Appraisals and Calculating Mortgage Insurance  >>  Enhanced Accessibility

Release Notes – Content Development – 10.12.23

  • 32203 – IT Professional: ACH, Reg E, and Other Regs for Electronic Banking  >>  Regulation D Update (“Regulation D” Slide)

Release Notes – Content Development – 10.10.23

  • 30502 – BSA and AML: Essentials  >>  Removed Medicare Fraud Content (“Medicare Fraud Schemes” and “Preventing Medicare Fraud” Slide + 1 Test Question), + OFAC Clarification (“Specially Designated Nationals (SDN) List” Slide)

Release Notes – Content Development – 10.05.23

  • 30260 – Section 1071: The Small Business Lending Data Collection Rule  >>  New Course

Release Notes – Content Development – 10.03.23

  • 30420 – Reg Z: Fundamentals for Real Estate Loans  >>  2024 HOEPA Threshold Update (“Specific Types of Real Estate Loans” Slide)
  • 30441 – HMDA Loan/Application Register Scenarios  >>  Updated Scenario Example Dates (Entire Course)

Release Notes – Content Development – 09.28.23

  • 4067 – Reg B: Adverse Action Notifications [Mini-Course]  >>  AI Algorithm Underwriting Update (“Statement of Specific Reasons” Slide)
  • 30401 – Regulation B: Comprehensive  >>  AI Algorithm Underwriting Update (“Statement of Specific Reasons”)
  • 30311 – Right to Financial Privacy Act (RFPA)  >>  Minor Test Answer Verbiage Update
  • 32004 – Mortgage Servicing: Loss Mitigation and Foreclosure  >>  Minor Tutorial Instruction Clarification (“Denial of Loan Modification Option”)
  • 30108 – Deposit Accounts: Characteristics and Types  >>  Reg D Clarification (“Regular Savings Accounts,” “Features of Regular Savings Accounts,” and “Features of MMDAs” Slide)

Release Notes – Content Development – 09.26.23

  • 30177 – Mitigating UDAAP Risk for Payments  >>  New Course
  • 30173 – BSA Considerations for Third-Party Payment Processors  >>  New Course
  • 30802 – The Regulation F Debt Collection Rule for Collections  >>  Enhanced Accessibility
  • 32111 – Wealth Management: An Introduction to TAMPs  >>  Removed Link (“TAMP Fees” Slide)
  • 4047 – Detecting and Preventing Elder Financial Abuse [Mini-Course]  >>  Removed Link (“Telling the Authorities” Slide)

Release Notes – Content Development – 09.19.23

  • 30800 – UDAAP: Mitigating Risk for Collections  >>  Enhanced Accessibility
  • 31400 – Mortgage: TCPA, CAN-SPAM, and Other Marketing Rules  >>  Updated Resource Link (“CAN-SPAM Act Compliance Guide” Job Aid)
  • 31431 – Mortgage: Reviewing Appraisals and Calculating Mortgage Insurance  >>  Removed Outdated Job Aid
  • 31411 – Mortgage: Ordering Reports for FCRA, FDPA, and More  >>  Removed Outdated Job Aid

Release Notes – Content Development – 09.15.23

  • 32002 – Mortgage Servicing: Force-Placed Insurance and Escrow  >>  Flood Insurance Clarification (“Flood Insurance Job Aid”)
  • 30327 – Truth in Savings Act: Comprehensive  >>  Various Tutorial Clarifications (“Timing of Disclosures,” “Content of Initial Disclosure,” “Automatically Renewable Time Accounts,” “Nonrenewable Time Accounts,” “Periodic Statement Disclosures,” “When Does Interest Begin to Accrue?,” “Triggering Terms,” “Payment of Overdrafts,” “Initial Account Disclosures,” “Change in Terms Notice,” “Calculating Interest,” “Triggering Terms and Advertising,” + Recap, 1 Test Question, and Summary)

Release Notes – Content Development – 09.12.23

  • 30801 – FDCPA Essentials for Collections  >>  Enhanced Accessibility
  • 30701 – BSA and AML Requirements for Money Services Businesses  >>  Enhanced Accessibility

Release Notes – Content Development – 09.07.23

  • 30417 – Mortgage Basics: Laws and Regulations  >>  Enhanced Accessibility
  • 30100 – Preventing Elder Financial Abuse  >>  Removed Link (“Telling the Authorities” Slide)
  • 4073 – California Consumer Privacy Act (CCPA) [Mini-Course]  >>  Updated Risk Assessment Requirements Info (“Summary of Company Responsibilities” Slide)

Release Notes – Content Development – 09.05.23

  • 31136 – Frontline: BSA and AML  >>  Updated FAQ Link (“CDD and Beneficial Owners” Slide)
  • 30112 – Health Savings Accounts (HSA): Benefits and Requirements  >>  Updated Resources (“Form 5498-SA,” “Instructions for form 8889,” “Form 1099,” and “Form 8889” Resources)
  • 30610 – Preventing Workplace Harassment for Supervisors  >>  Added Info to “Sex Stereotyping” Tab (“Forms of Sexual Harassment” Slide) + Fixed Slide Numbering
  • 30600 – Diversity and Inclusion  >>  Re-worded Test Answer
  • 30318 – Reg E: Key Disclosures and Liability, and EFT and Overdraft Compliance  >>  Tutorial Clarifications (“Initial Disclosures” and “Unexpected Overdrafts and UDAAP Risks” Slides)
  • 31301 – Deposit Operations: Reg E Overdrafts, Reg CC Holds, TISA, and Other Rules  >>  Transaction Limit Update (“Summary” Resource)

Release Notes – Content Development – 08.31.23

  • 30304 – Cybersecurity: Computer Security Basics  >>  Clarified Test Answer
  • 31208 – Sales Leadership: Physical Security  >>  Clarified Test Answer
  • 31403 – Mortgage: Reg B, Reg Z, RESPA, and Completing the Application  >>  Updated URLA Form (“Loan Applications and Government Monitoring Information” Slide)
  • 30360 – Cybercrime Essentials for Financial Institutions  >>  Re-worded Test Answer

Release Notes – Content Development – 08.29.23

  • 30176 – Recognizing and Preventing Payment Fraud  >>  New Course
  • 4280 – Introduction to PCI Data Security Standard 4.0 [Mini-Course]  >>  New Mini-Course
  • 32204 – IT Professional: CAN-SPAM, TCPA, and Other Marketing Requirements  >>  Enhanced Accessibility
  • 32304 – Assessing and Minimizing Risk for Small Business Lending  >>  Updated Resource Link (“SBA Lender and Development Company Loan Programs” Resource)
  • 30307 – Cybersecurity: Social Media Security  >>  Updated Resource Link (“CISA – Privacy and Mobile Device Apps” Resource)
  • 31300 – Deposit Operations: GLBA Disclosures and Information Sharing Requirements  >>  Updated Scenarios (“Annual Privacy Notices” Slide + Knowledge Check)
  • 31301 – Deposit Operations: Reg E Overdrafts, Reg CC Holds, TISA, and Other Rules  >>  Updated Resource Link (“Model Notice for Garnishment” Resource)
  • 30613 – Family and Medical Leave Act (FMLA)  >>  Updated Resource Links (“WH-380-E Certification of Healthcare Provider for Employee’s Serious Health Condition” and WH-380-F Certification of Healthcare Provider for Family Member’s Serious Health Condition” Resources)
  • 4203 – Responding to COVID-19: Flattening the Curve [Mini-Course]  >>  Updated Tutorial Link (“What U.S. Authorities Are Doing” Slide)
  • 4201 – Responding to COVID-19: Exposure Assessment and Response [Mini-Course]  >>  Updated Tutorial & Resource Links (“Assessing Your Risk” and “What You Should Do” Slides + Resources)
  • 4202 – Responding to COVID-19: What to Do If You’re Sick [Mini-Course]  >>  Updated Tutorial Links (“Get Tested,” “Stay Isolated,” “Reduce the Spread,” and “Monitor Your Symptoms” Slides + Resources)
  • 31103 – Frontline: Opening Business Accounts  >>  Updated Campaign Account Information (“Variations in Identification” Slide, Test Question Feedback, + Summary)
  • 30318 – Reg E: Key Disclosures and Liability, and EFT and Overdraft Compliance  >>  Diagnostics Page Scoring Fix

Release Notes – Content Development – 08.22.23

  • 30174 – The PCI Data Security Standard  >>  New Course
  • 30301C – Regulation CC: Essentials  >>  Enhanced Accessibility
  • 30318 – Reg E: Key Disclosures and Liability, and EFT and Overdraft Compliance  >>  Enhanced Accessibility
  • 31103 – Frontline: Opening Business Accounts  >>  Updated Summary

Release Notes – Content Development – 08.17.23

  • 4080 – Recognizing Appraisal Bias [Mini-Course]  >>  New Mini-Course

Release Notes – Content Development – 08.15.23

  • 30123 – Understanding the Fair Debt Collection Practices Act (FDCPA)  >>  Enhanced Accessibility
  • 30325 – Fair Credit Reporting Act (FCRA): Comprehensive  >>  Enhanced Accessibility
  • 30117 – Consumer Loan Collections: Introduction to Consumer Loan Delinquency  >>  New Course

Release Notes – Content Development – 08.10.23

  • 4026 – Defining Ability to Repay and Qualified Mortgages [Mini-Course]  >>  Enhanced Accessibility
  • 30322 – Reg D: Understanding Reserve Requirements  >>  Enhanced Accessibility + Improved Transaction Limitation Language (Entire Course)
  • 30460 – Federal Reserve Regulations F, Y, LL, and MM  >>  New Course

Release Notes – Content Development – 08.01.23

  • 31301 – Deposit Operations: Reg E Overdrafts, Reg CC Holds, TISA, and Other Rules  >>  Reg D Clarification (“Excessive Transaction Penalties” Slide + Knowledge Check)
  • 4068 – Reg B: Business Applicants [Mini-Course]  >>  Removed Test Question
  • 30609 – Preventing Workplace Harassment for Employees  >>  Removed Outdated Language (“Forms of Sexual Harassment” and “Recognizing Sexual Harassment” Slide, + Knowledge Check)
  • 30610 – Preventing Workplace Harassment for Supervisors  >>  Removed Outdated Language (“Forms of Sexual Harassment” and “Recognizing Sexual Harassment” Slide, + 2 Knowledge Checks

Release Notes – Content Development – 07.21.23

  • 30172 – Electronic Fund Transfer Act (Regulation E) for Payments  >>  New Course
  • 30175 – Information Privacy and Security for Payments  >>  New Course
  • 31301 – Deposit Operations: Reg E Overdrafts, Reg CC Holds, TISA, and Other Rules  >>  Dormant Account Clarification (“Reviewing Accounts for Inactivity” Slide)

Release Notes – Content Development – 07.18.23

  • 30207 – International Banking Facilities (IBFs)  >>  New Course
  • 31607 – Executive Leadership: Complaint Management  >> Additional Tutorial Content Added (“Complaint Management,” “The Benefits of Complaints,” “Complaint Management as a Component of Compliance Management,” “How Complaints are Received,” “Complaint Management Policy,” “Complaints and the CFPB,” “Covered Entities,” “The Consumer Complaint Process,” “Responding to Complaints,” “CFPB Information Sharing,” and “Leveraging CFPB Data and Insights,” Slides)
  • 30440 – HMDA Fundamentals  >>  Closed-End Mortgage Loans Threshold Update (“Institutions Covered by HMDA,” “Depository Institutions,” “Non-Depository Institutions,” and “Excluded Loans,” Slides, + 2 Test Questions)
  • 30407 – HMDA: Enhanced Reporting Requirements  >>  Closed-End Mortgage Loans Threshold Update (“Covered Institutions” Slide)

Release Notes – Content Development – 07.13.23

  • 30170 – The Consumer Financial Protection Act for Payments  >>  New Course
  • 30305 – Cybersecurity: Phishing and Social Engineering  >>  Clarified Tutorial Instructions (“Common Phishing Techniques” Slide)

Release Notes – Content Development – 07.05.23

  • 30324 – Fair Credit Reporting Act (FCRA): Essentials  >>  Gender Neutral Terminology Update (“Consumer Alerts” Slide)
  • 30404 – Fair Lending: Comprehensive  >>  Additional Redlining Content Added (“Fair Lending Risk Assessment,” “Comparative File Review,” and “Appraisals”  Slides)

Release Notes – Content Development – 06.29.23

  • 31305 – Deposit Operations: ACH, Wire, and Remittance Transfers  >>  Title Update, ACH Processing Time Clarification (“About ACH Transactions” Slide), ODFI Duties Clarification (“ODFI vs. RDFI” Slide), + Knowledge Check Scoring Fix
  • 32000 – Mortgage Servicing: Overview of Servicing Rules  >>  Reworded 2 Test Questions
  • 30525 – Understanding Marketing Regulations  >>  Updated Test Question
  • 31809 – Commercial Lending: Reg Z, Reg B, and Other Rules for Credit Cards  >>  Notification Requirement Clarification (“Eligibility and Liability” Slide), Unauthorized Use Clarification (“Business Rules” Slide), Tutorial Update (“Disclosures” Slide), Variable Rate Clarification (“Annual Percentage Rate” Slide), Tutorial Clarifications (“Errors and Disputes” Slide) + Glossary Update
  • 31512 – Consumer Lending: Credit Cards  >>  Removed Eligibility Example (“Which Credit Card?” Slide)

Release Notes – Content Development – 06.27.23

  • 30211 – Foreign Account Tax Compliance Act (FATCA)  >>  New Course
  • 32105 – Wealth Management: BSA and AML Considerations  >>  Timeframe Clarification (“BSA Overview” Slide), CDD Definition Update (“Pillars of a BSA Program” and “CDD and EDD” Slide), Tutorial Clarification (“Mitigating Risk” Slide), Information Sharing Timeframe Clarification (“Comparing Customer Information Against Government Lists” Slide), CTR Update Timeframe Clarification (“Challenges of Reporting” Slide), Tutorial Link Update (“CTR Exemptions” Slide

Release Notes – Content Development – 06.22.23

  • 30142 – Loan Documentation: Creating the Loan Agreement  >>  New Course

Release Notes – Content Development – 06.20.23

  • 30130 – Predatory Mortgage Lending  >>  New Course

Release Notes – Content Development – 06.15.23

  • 30210 – Regulation R: Understanding the Exceptions  >>  New Course
  • 31130 – Frontline: Marketing Regulations including TCPA, CAN-SPAM and UDAAP  >>  Test Question Clarification

Release Notes – Content Development – 06.13.23

  • 30630 – Working Ethically  >>  New Course  (course 50216 moved to compliance library)

Release Notes – Content Development – 06.08.23

  • 30140 – Loan Documentation: Establishing Borrowers and Capacity to Borrow  >>  New Course

Release Notes – Content Development – 06.06.23

  • 31130 – Frontline: Marketing Regulations including TCPA, CAN-SPAM and UDAAP  >>  Updated Test Question Wording

Release Notes – Content Development – 06.01.23

  • 30141 – Loan Documentation: Completing and Enforcing the Note  >>  New Course

Release Notes – Content Development – Version Content 23.05.30

  • 30422 – Regulation Z: Open-End Credit Disclosures  >>  Tutorial Clarifications (“Regulation Z and Open-End Credit” and “Open-End Credit Disclosures” Slides)

Release Notes – Content Development – 05.25.23

  • 30114 – Consumer Protection in Sales of Insurance: Requirements & Prohibitions  >>  New Course
  • 30135C – Serving the Modest Means Community: Benefits and Best Practices  >>  Removed Certain Institution References (“Success Stories” Slides)

Release Notes – Content Development – 05.23.23

  • 30150 – Federal Reserve Regulations A, I, and J  >>  New Course
  • 30401 – Regulation B: Comprehensive  >>  Clarified Test Question
  • 31700 – Compliance Officer: Regulators and Regulations  >>  Rewrote Test Question

Release Notes – Content Development – 05.18.23

  • 30332 – The ACH Network  >>  Micro-Entries Info Added (“Account Validation” Slide)
  • 4220 – Fair Lending Compliance [Mini-Course]  >>  Clarified Sex Discrimination Definition to Include Gender Identity (“Fair Lending Laws and Regulations” Slide)
  • 30380 – Unfair, Deceptive, and Abusive Acts or Practices (UDAAP): Mitigating Risk  >>  Clarified Sex Discrimination Definition to Include Gender Identity (“TILA, Fair Lending, and UDAAP” Slide)

Release Notes – Content Development – 05.16.23

  • 30340 – Understanding IRAs  >>  Filing Date Update (“Filing Date Limitations” Slide)

Release Notes – Content Development – 05.11.23

  • 4900 – Bank Term Funding Program (BTFP) [Mini-Course]  >>  New Mini-Course
  • 30441 – HMDA Loan/Application Register Scenarios  >>  Updated LAR Code (“Applicant Info” Slide)
  • 32002 – Mortgage Servicing: Force-Placed Insurance and Escrow  >>  Added Info about Charged Incurred during Servicing (“About Escrow” Slide)

Release Notes – Content Development – 05.04.23

  • 30135C – Serving the Modest Means Community: Benefits and Best Practices  >>  New Course

Release Notes – Content Development – 04.27.23

  • 30303 – Managing Consumer Complaints  >>  Added New Intro Video (“Introduction” Slide)

Release Notes – Content Development – 04.25.23

  • 30003 – OFAC: Addressing Risks and Red Flags  >>  Various Tutorial Clarifications, and Replaced Sudan Example for a North Korea Example (“The Office of Foreign Assets Control (OFAC),” “Who Is Targeted By OFAC?,” “Aliases and Weak Aliases,” “False Positives,” “What About Situations Where an Entire Country is Sanctioned?,” “North Korea Example” Slides) + Removed “What Should You Do” Slides + Test Question Feedback Clarification
  • 4101 – Defense Against Social Engineering: Phishing [Mini-Course]  >>  Spear Phishing Clarification (“Email Phishing” Slide) + Test Question Clarification
  • 32101 – Wealth Management: Roth IRA Fundamentals  >>  IRA Update (“More Benefits of Roth IRAs” Slide), RMD Update (“Inheriting a Roth IRA as a Spouse” Slide)
  • 30806 – Telephone Consumer Protection Act (TCPA) Compliance for Collections  >>  Clarified / Corrected DNC Info (“Requirements” Slide, Recap, Summary, + 1 Test Question)

Release Notes – Content Development – 04.18.23

  • 30902 – Loan Review: Repayment and Collateral Considerations  >>  New Course
  • 30327 – Truth in Savings Act: Comprehensive  >>  Course Title Change, Reg DD / TISA Terminology Change (Entire Course)
  • 20213 – Consumer Protection in Sales of Insurance: Requirements and Prohibitions  >>  Drag and Drop Fix (“Sorting” Slide)

Release Notes – Content Development – 04.13.23

  • 32002 – Mortgage Servicing: Force-Placed Insurance and Escrow  >>  PMI Wording Clarification (“Introduction” Slide Video)

Release Notes – Content Development – 04.11.23

  • 30908 – Managing and Resolving Problem Loans  >>  New Course
  • 30328 – Federally Insured Accounts  >>  Updated Testamentary Account Info (“Testamentary and Fiduciary Accounts” and Recap Slide)
  • 30505 – BSA Reporting: CTRs and Suspicious Activity  >>  Test Question Clarification
  • 31130 – Frontline: Marketing Regulations including TCPA, CAN-SPAM and UDAAP  >>  Clarified Test Answer Options

Release Notes – Content Development – 04.06.23

  • 30906 – Managing and Reviewing Loan Portfolios  >>  Course Title Change
  • 30501 – BSA and AML: Comprehensive  >>  Removed Doctors as High Risk (“Risk Category: Customer and Entities” Slide, Knowledge Check, + Glossary), Information Sharing Clarification (“Information Sharing” Slide), SAR Clarification (“Repeat SARs” Slide), Controlling Individuals Section Update (“Other Entities: CIP Requirements” Slide)
  • 31603 – “Executive Leadership: Asset Liability Management and Financial Risk”  >>  Tutorial Clarifications (“Income and Expenses,” “Data Management and Analysis,” “Asset/Liability Management,” “Interest Rate Risk (IRR),” and “Questions to Ask” Slides), and Replaced ALLL with CECL (“Other Risks” and “Moving Forward” Slides + Glossary)
  • 30340 – Understanding IRAs  >>  Corrected Contribution Limit Number (“Contribution Limitations” Slide)

At BAI, we continually modify our courseware to ensure we stay up-to-date with the latest regulatory updates. View the full list of modifications made to our compliance and professional development courseware so far in 2024, or years prior.

View Full 2024 Courseware Updates

View Full 2023 Courseware Updates

View Full 2022 Courseware Updates

View Full 2021 Courseware Updates

View Full 2020 Courseware Updates

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How Do Users Feel About BAI’s Courseware?

The verdict is in – users overwhelmingly like and consistently rate BAI’s courseware highly. With over 15,000 total survey responses each month, users rated the overall quality of our courseware an average of 4.6 out of 5.

Perhaps more importantly, 94% felt our courses were relevant and appropriate for their role at their financial institution, with 92% of respondents saying they feel better prepared to perform on the job after completing training.

Your users trust BAI to provide accurate, relevant information in an easy to digest format that helps them in their day-to-day roles.

Did you feel this course was relevant and appropriate for your role?

Do you feel better prepared to perform on the job?

“Very good material! It focused on the content and what should and should not be done.”

“Good course and important information to know. Learned new info I wasn’t aware of.”

“Good information in the course, presenting information in a easy to read format.”

“Good course. It left me feeling great about the job I am already doing to manage complaints.”

Training Planning Process

Step 1:  Review the Minimum Requirements

Step 2:   Build your Learning Plan

BAI Curriculum Plans identify subject-based courses that are developed and often utilized for financial services professionals in common roles. Click the + icon next to the appropriate catalog series for your institution type, and select the position / role for which you’re looking to assign training.

Please note: the curriculum plans included below mainly include subject-based courses. It is less inclusive of role-based or mini-courses that may be more appropriate for your institution. Check out Training Insights for more role-based type selections.

Training Insights

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Check out BAI Training Insights, a unique collaboration tool within the BAI Learning Manager designed to help financial services leaders determine which role-based courses to assign to certain groups of people. It can also help:.

  • Simplify yearly planning, courseware selection and decision documentation.

  • Identify appropriate training assignments to increase employee productivity.

  • Boost collaboration across departments while planning for annual training.

  • Provide confidence that you are ready for your next audit.

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Step 3:   Create your Rules

Rules are the main vehicle to assign your training through. Start by adding general information (training start / end dates), build a member audience, add assignments, set course due dates, and activate when ready.

Courseware Administration & Resources

Please contact your Relationship Manager if you have any questions regarding BAI courseware equivalents, courseware retirements, or the course script request form. To view the entire BAI course catalog, which includes the Compliance series, Professional Skills series, Leadership Innovation Library, & Board of Directors insight series, click here.

View 2023 Courseware Retirements

As part of our ongoing maintenance of the BAI libraries, we have retired several courses on January 19th, 2024. The following guide outlines the courses that were retired along with a few recommended replacement courses. If you would like to learn more, or have any questions related to the retirements, check out our FAQ.  Previous years’ retirement lists can be found here: 2019, 2020, 2021, and 2022.

View Course Script Request Form

If you require transcripts of our compliance courses for regulatory examinations or similar purposes, please submit a completed Course Script Request form to your Relationship Manager.

Note: In order to digitally sign it, you will need to download the form and open in Adobe Reader.