Students I’m adding to an ILT Offering Roster aren’t appearing when I return to the course. How come?

This may be because the ILT course itself has the “Requires Manager Approval” setting set to “Yes.” Even if an instructor, manager, or administrator is the one adding a user to the roster, if the course is set to require manager approval, a manager or administrator will need to “Approve” the request on the Messages page before the user is added to the roster.

By |2024-04-02T19:20:05+00:00April 2nd, 2024||0 Comments

What should I do if the course I’m taking isn’t completing properly?

There are a few variables that could be causing this.  If you’ve completed a test and are still listed as “In Progress,” please reach out to a training administrator as others at your organization may be encountering the same issue you are. Administrators can also “reset” a problem attempt for you if you are having issues completing, allowing you to skip back to the test to retake with a fresh attempt.

By |2024-02-25T17:25:59+00:00October 15th, 2023||0 Comments

What should I do if I notice an issue with a course?

If you believe there is an issue with either the content, functionality, or scoring of a course, please reach out and inform a training administrator at your organization. Your training administrator(s) should be able to determine if the course is a BAI course, or a custom course created by your organization and take the appropriate next steps to resolve.

By |2023-10-15T18:42:35+00:00October 15th, 2023||0 Comments

Why am I seeing duplicate user responses in the I-Design Course Summary Report?

When creating an I-Design course, please make sure to use unique Screen Names for Assessment Screens (example: Question 1, Question 2, etc.). Assessments Screens are title “New Assessment Screen” by default when created, but leaving the name as is for all your questions (or editing the screen names to all be the same title) may cause duplicating results in the I-Design Course Summary Report. The reason is because the Screen Name field for Assessment Screens is the unique identifier, used to distinguish the questions in this report. If you have mistakenly used the same name across Assessment Screens, any completions taken up until now will not retroactively fix in the report after updating and re-publishing the course in I-Design; however, fixing it will ensure it does not happen for users’ future attempts.

Note: this does not affect other reports like the Training Data Report, Quick Status Report, or Rule Compliance Report. This only affects the question-level analytics report – “I-Design Course Summary Report.”

By |2023-09-30T23:44:38+00:00September 30th, 2023|, |0 Comments

What is the process for submitting courses for CE credit?

Once a year, BAI compiles a list of courses in our catalog to submit for CE pre-approval. This list consists of all the courses that were approved the previous year, as well as new courses released in the past year that meet the abovementioned criteria. This list is then provided to the ABA, along with certain course information, such as the description and intended audience of each course; we also pay an assessment fee for each course submitted. The ABA reviews the submitted material and makes a decision on which courses are approved, for which kinds of CE credit, and for how many credit-hours. This pre-approval is valid for the year following submission.

To claim CE credit for completing a BAI course, users must go to the ABA’s website and follow their process for claiming credit. The approved BAI courses will be available for selection from a drop-down menu of courses on the ABA’s site.

By |2023-09-12T20:58:49+00:00September 12th, 2023|, |0 Comments

Why are some BAI courses approved for CE credit and not others?

When submitting courses to the ABA, we select courses that are for a general audience (that is, not part of our role-specific curricula) and that are at least 15 minutes long (that is, not our mini-courses). These courses are most likely to be approved by the ABA for CE credit. The ABA does not provide us with comments on why certain courses are rejected. Once a course has been rejected by the ABA, we do not re-submit it.

By |2023-09-12T20:58:01+00:00September 12th, 2023|, , |0 Comments

Which accrediting bodies have approved BAI courses for CE credit?

BAI submits a selection of our course catalog to the American Bankers Association (ABA) for pre-approval for CE credit. We do not submit our courses to any other accrediting body at this time. Clients are free to submit their course completion transcripts to other accrediting bodies (such as the NCUA) for possible CE credit. However, we cannot guarantee that the courses will be accepted.

By |2023-09-12T20:56:38+00:00September 12th, 2023|, , |0 Comments

What is the expected behavior of BAI’s timed harassment courses?

  • Learners must spend the required amount of time in the course before the Final Test becomes unlocked and they are allowed to take it; so 60 minutes and 120 minutes depending on the course
  • When the Learner clicks into a new section their time in the course is recorded and saved at that point only. I.E. as they click through the course the time is saved as they first go into each section.
  • Thus if they sit in one section for an extended period of time and exit the course before clicking to the next section the time they spent in that section will be lost upon relaunch of the course
  • Also if they leave a course open in a tab and click away from it the time spent in course will stop accruing
  • Because of this Learners are encouraged to spend time on each page as they go through it and not just click to the end and wait for the timer. Or sit in one section and wait for the timer.
By |2023-07-17T19:22:33+00:00July 17th, 2023||0 Comments

What impact does updating skill data today have on prior completions?

With the new skill synchronization feature, any new skills added today will be what are reflected in the skills tracking report, and throughout the Learning Manager.  Skill synchronization provides flexibility so you can:

  1. Add skill data today, and start reporting on it tomorrow – The data you enter in this field across your custom web-based training will begin to populate in the new skills tracking report for all successfully completed course, even those completed years ago. If you have not used skills before, there’s no better time to try out the feature.
  2. Edit, fix, or re-organize skill data at any time – since the skills tracking report will be continually updating to only reflect current skills data on courses, you can worry less about what skills were listed on a course at the time the user completed it, or what skills were added to courses, when, and by who. If you see a mistake, a typo, or just decide to reorganize your skills list across courses, you can do so without the skills tracking report showing discrepancies after the edits. Of course, you can always take a snapshot of skill completion data by running the Skills Tracking Report and exporting the results.
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