It’s possible attempts from a prior year are counting against users. This can happen if the retake limit for the course (or the portal default) is set to “Rolling,” with X attempts every X days. A “Rolling” retake limit continually looks back X days to see if the number of attempts allocated is exceeded or not (example: 3 attempts every 365 days). This means last years attempts could be counting against them. The preferred retake limit option is “Annual” as it allows users a certain amount of attempts starting on a specific day of the year. Attempts then automatically reset on that date each year (example: 01/01). To view or edit your portal default retake limit, click under the Management tab in Administration, and select Settings.