Depending on the completion status of the course, and course type, there might be a few reasons this is occurring:

If the course status reverts to “New” for users after completing:

  • This indicates a problem with the way the rule assigning this course(s) was set up, specifically, that is uses a future “Don’t assign if passing score obtained after” date. This field directs rules to accept all successful completions from the transcript of a user on or after a certain date. It ensures users will be marked complete for the rule the course is assigned from, and not re-assign the course if previously taken under another rule, in instances where rule assignments overlap. When this field is set in the future, users’ successful completions are labeled “New” in the View Assignments rather than “Successful,” as the completion is prior the rule’s qualifying “Don’t assign if…” date. To locate and edit this field, navigate to the Rules tab in Administration, search for and click Edit next to the rule assigning the course, and click under the Dates tab. Move the “Don’t assign if passing score obtained after” dates for each course back to some day prior users’ completions. Typically, this day aligns with the Start Date of the rule, or the earliest date you began assigning training this year (Note: Do not enter a date that’s too far back either such as a previous year, as prior years’ successful completions should not be used to satisfy this years’ training for users).  After correcting this date for your courses, click Save in the rule. Within a few minutes the rule will process and retroactively grant users credit for their successful completions.

If the course status remains “In Progress” for users after completing, depending on the course type it may be due to the following:

  • Custom Courses – If this is a custom course created by your organization outside of BAI you will likely need to examine the way the course was set up. If the course does not have an assessment associated with it, you will need to make sure the passing score for the course is set to 0, as non-scoring courses require a 0% passing score to complete properly.
  • I-Design Courses – If this is an I-design course, the issue may be with the way the course was set up in BAI. For the course to complete successfully, it should use scored assessment screens, and contain a basic screen at the end of the course outside of all other folders and screens with the “diagnostics page” layout selected (the thumbnail will look like a check mark). Additionally, under the Screen Setting of the diagnostics page you’ll need to make sure the box is checked for “if user visits this screen, the folder it is in will be completed.”  Making these edits, re-publishing the course, and resetting the attempt for anyone encountering this problem should resolve any completion issues users are facing.
  • BAI Professional Skills Series – If this is a course from BAI’s professional skills series, some of these courses complete specifically by exiting the course on the last page of the tutorial (the Microsoft courses complete this way for example). Navigating back to other slides, or the exercises at the beginning of the course can prevent the course from completing successfully.
  • BAI Compliance Series – If this is a course from BAI’s banking, credit union, mortgage, or non-bank series, the issue can sometimes just be attributed to users timing out after too much time of inactivity on a slide. This can lead to your organization’s firewall popping up, severing the connection with our server. It allows users to finish their attempt and can sometimes display a score at the end as if nothing happened; however, because a completion time isn’t being recorded the course cannot “complete” and move out of the In Progress status. The issue will persist with every future attempt the user makes until a Training Administrator takes action. To remedy the issue, enter the user’s View Assignments window and click the In Progress status next to the course. You may either select “Reset Course,” which restarts the course and allows the user to take the assessment over with a fresh attempt, or you can simply “Mark Successful” their assignment. For student communication regarding timeouts (which includes steps to prevent them) click here.