Do’s:

  1. Do make sure you popup blockers are disabled. Courses are designed to open in a new window, so if your browser’s popup blockers are enabled your assignment may not open.
  2. Do use the course expected duration times to schedule time to take your assignments.
  3. Do exit out of a course tutorial if you need to step away from your computer. Leaving a course inactive for extended periods of time can result in a course timing out, and present completion issues which require your training administrator to reset or mark you complete.  As long as you exit a course in the tutorial section the course will bookmark your spot and ask you if you’d like to pick up where you last left off upon re-launching.
  4. Do talk to your manager or training administrator with any questions or concerns regarding your assignments.

Dont’s:

  1. Do not exit a course if you’re in the middle of the final test. Exiting a course during the final test without having reached the completion page may still result in a completion attempt. Your score up until that point in the test may also be recorded in your transcript.
  2. Do not continue to retake a course that isn’t completing properly. There are a few variables that can determine whether a course will complete properly or not; retaking the course likely will not fix the underlying problem. If a course did not complete properly on the first attempt, please reach out to your manager or institution’s training administrator to help identify and fix the problem.