Active rules process automatically each morning, sometime between 4am – 9am CST. To verify when a rule last processed, click under the Rules tab in Administration, and review the “Last Processed” column. If your rules have not processed by 9am CST, it could be due to the following:

  1. The start date / start time of your rule is set in the future. To verify the day and time your rule is set to start click under the Rules tab in Administration, search for and Edit the rule, and click the clock icon next to the Start Date field. If it is set to any day / time in the future the rule will not process until then, unless moved back.
  2. The rule processing schedule is running behind. Occasionally, it may take more than the usual amount of time for the rule processing schedule to run, either due to a high number of rules opening on the same day, or other back-end reasons. It’s important to note your rules will still run the same day, likely just at a later time. We appreciate your patience.*

* Tip: If your start dates / times were set up correctly and your rules didn’t process, do not try to manually process your rules. The automatic rule processing schedule completes first, followed by any rules training administrators tried to manually process. This means any manually processed rules will be put at the very end of the rule processing queue and likely take longer to complete.