This type of issue is caused by a combination of the device being used to take the course and the course authoring tool, and exists for any web-based system. BAI uses “web-safe” fonts in its courseware that are present on almost all devices, so if users come across an issue like this the issue is with the browser not recognizing the font correctly. If you are using a company computer that follows our system requirements you should not encounter font problems like this, it will be able to read it correctly.
BAI distinguishes its Essential and Comprehensive courseware as:
- “Essentials” – an “overview” of a regulation. Appropriate for new hires, yearly refreshers, or “all staff” assignments. These courses are generally 30 minutes or less.
- “Comprehensive” – an “in-depth” deep-dive of a regulation. Intended for compliance officers, managers, and individuals who need a deep knowledge of a regulation. These courses are generally 30 minutes or longer.
Example: “BSA and AML: Essentials” (30502) and “BSA and AML: Comprehensive” (30501)
BAI calculates course expected duration times as 1 min per page, with additional time added for test taking, and estimates rounded to the nearest 5 min. Please note that these are just estimates, and that your experience may vary.
BAI has a very thorough update and review process. Our content development team monitors different regulatory agencies, including the CFPB, Fed, FDIC, NCUA, the IRS, and FinCEN, and meets to do a weekly review of updates and clarifications that affect our courseware. Each new update that comes out – Proposed Rule, Final Rule, Guidance, Announcement, etc. – is individually reviewed. During this process, we review the Federal Register (or agency website, CFR, etc.) and determine which of our courses, if any, will be affected by these changes. Based on these findings, we make additions to our project plans based on the comments due, effective, and mandatory dates of the affected regulations.
With these changes, we make the necessary updates to our existing courseware, or develop new courseware when the situation demands it. We work closely with our experts to ensure that our courses accurately reflect changes to the regulations. Based on their input, our content team breaks this information down into digestible language, and creates real-life scenarios for different job categories based on updated information. We then update Course Content, Fast Tracks, Pretests, Job Aids and Comprehension Tests to ensure that the content of the update is truly absorbed by the user – not just a chunk of information shoe-horned into the course.
Once regulatory updates have undergone our extensive quality assurance process, they are released to our clients at least 90 days before mandatory compliance dates (when possible). In the meantime, we often alert customers of updates before they are released – via Alerts, Webinars, or L&D Connect items, newsletters, 90-Days, and more. In most cases, our team expedites the update process as much as possible in order to ensure that our clients are receiving the updated information as soon as possible. After the process is complete, clients are notified of course releases on the web and via email.
In terms of how to identify which courses/regulations have recently been updated, check out our 90-Day Regulatory Outlook and Alerts Now pages on L&D Connect, which are updated monthly. Also available to you is our “What’s New, What’s Updated” section, providing in-depth courseware update information the day after a release.
Per our system requirements, we recommend you set your computer’s resolution to at least 1024 x 768 for best viewing experience, and expand the course to full screen when taking. That said, it’s important to note the resolution of many of our courses depends upon the resolution of your browser at the time of launch. This means if your browser is set to 125% resolution and you launch a course, the course will launch at 125% zoom. Attempting to change your browser’s resolution while the course is still open will not dynamically change the resolution of the content in the viewing window; instead, everything within the viewing window will remain at 125% zoom and the viewing window itself will shrink to the size you specified in the browser (see example). To fix this:
- Exit the course
- Decrease your browser’s resolution (Ctrl – on your keyboard), and then
- Launch the course again.
Instructor-Led Training (ILT) courses allow you to set up and track both in-person and virtual learning sessions in the Learning Manager. To learn how to create an ILT course, view our written or video help first.
The best option for distributing your virtual meeting link is to create a Location titled the same as the meeting URL (adobe, slack, teams, zoom, etc. – must begin with https://). Students signing up for the ILT will see a text-only version of the URL in the ILT calendar when scheduling an offering (see here), and on their My Dashboard page after they’re enrolled, under the “Details” link on the ILT course tile (see here). When a student signs up for – or is added to the roster of – an ILT offering, they will also receive an enrollment notification from the system displaying a clickable version of the meeting URL (see here). The notification doubles as a meeting invite, so students can add the meeting to their outlook calendar and access the URL on the day of the meeting.