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What is the difference between the Illinois and Chicago sexual harassment courses? How do they differ from the harassment course in the compliance library?

Our standard sexual harassment course generally covers the definition of harassment, the different kinds of harassment, and the legal responsibilities of employers from a federal level. The IL harassment course covers additional requirements that are specific to Illinois law (e.g. state-specific resources, which state agency to report harassment to, etc.). The Chicago course is identical to IL, except it is locked to ensure that learners spend the required amount of time within the course. (Chicago has minimum time requirements for harassment training, while IL does not.) Chicago also requires additional bystander intervention training, and we will be releasing a separate course on that topic. This means that Chicago employees will need to take both the Chicago harassment course and the bystander intervention course. We made the bystander intervention training a separate course instead of rolling it into the Chicago course because we anticipate that other clients outside of Chicago will also find the training useful, and we wanted to make the content available to them as well.

By |2022-12-02T17:00:26+00:00November 16th, 2022|, |0 Comments

What happens when BAI retires a course?

BAI courses that were set to be retired end of 2022 have been extended through Friday, January 20th, 2023.  After this date, any course left over on students’ “My Dashboard” will launch to an error message. Please ensure all training is complete, and remove or replace these courses in your rules before this date.  A full list of retirements and recommended replacements can be found Here.   Learn more by accessing our Retirements FAQ.

By |2023-01-16T22:27:16+00:00August 18th, 2022|, , |Comments Off on What happens when BAI retires a course?

What are catalog attributes, and how can they help me find the right training to take or assign?

Attributes in the BAI catalog include a thoroughly vetted list of fields, hand-picked for each course and document to help students and training administrators alike filter and identify content to take or assign. These fields include: Roles, Skills, Topics, Expected Duration, Interactivity, Product Type, CE, and Notes. To filter by these fields, start by accessing our online catalog, or log into the BAI Learning Manager and click on the “course catalog” button at the top of the My Dashboard page. Then, click on the “View all results” link below the library that fits your organization. Attributes reside on the left-hand side of the page. A more thorough description of each field can be found below:

  • Roles – this field is available in BAI’s compliance courseware libraries only, for all full-length courseware except game show courses, mini-courses, and BAI’s legacy courses (course codes beginning with “2”).  Selecting a role will update the results to include all compliance courseware that could be relevant to individuals in that role.
  • Skills – this field is available in every library, but is most useful in BAI’s Professional Skills Library. The courses in this library are designed to sharpen users’ professional development skills, so filtering by this field makes it easy to spot direct correlations in content. Training administrators may also find this field valuable when building career paths to find all courses with similar skills.
  • Topics –  this field is available in every library. Topics are perhaps the most valuable field in terms of finding the right compliance content to take or assign. Selecting a topic will display all content adequately covering that subject, even if under the umbrella of another topic.
  • Expected Duration – this field is available in every library, and is most useful in the compliance and professional development courseware libraries. It can help spot BAI’s Mini-Courses (all of which are < 15 minutes), or narrow the list to show our more in-depth content.
  • Interactivity – this field is available in every library. It is most useful in the compliance and professional development courseware libraries, but can assist in spotting podcasts and video for example in the Documents & Resources library.  Tip: select the “accessible” label to find courses that have been updated to our newest design template, which incorporates the accessibility features seen below:
      • Keyboard accessible including access to a list of keyboard shortcuts
      • Custom Focus Order/Tab order is used so a screen reader and keyboard will follow content in a logical order.
      • Closed captions available for videos and audio
      • Users have ability to control video and audio (does not auto-play)
      • Color of text follows WCAG 2.1 AA contrast standards (4.5:1)
      • Zoom settings for the slide (not just the player)
      • Accessible text which uses HTML and allows users to use custom stylesheets or browser extensions to change how the text displays.
      • Use of alternate text for images that are not decorative.
  • Product Type / Content Type – these fields are available in every library. “Product Type” can be found in all courseware libraries and distinguishes our full-length courses from our mini-courses, while “Content Type” can be found in all document libraries and distinguishes documents and resources by file type (Excel, MP3, MP4, Other, PDF, URL, Word).
  • CE – this field is available in BAI’s compliance courseware libraries only. Use this filter to search BAI courseware approved for continuing education credit.
  • Notes – this field is used in BAI’s compliance libraries to highlight “popular” and “new” content.
      • New: identifies courses that have been released < 12 months (updated bi-annually).
      • Popular: identifies the top 20 courses in each library based on completion data (updated bi-annually).  Tip: type “Popular” in the catalog search bar in the Learning Manager to pull up the entire list of BAI’s popular courses, or click here to access the list in our online catalog and filter by Library on the left-hand side.
By |2022-10-31T21:06:19+00:00May 5th, 2022|, |0 Comments

Why does some of the text in a course look jumbled?

See example.

This type of issue is caused by a combination of the device being used to take the course and the course authoring tool, and exists for any web-based system. BAI uses “web-safe” fonts in its courseware that are present on almost all devices, so if users come across an issue like this the issue is with the browser not recognizing the font correctly.  If you are using a company computer that follows our system requirements you should not encounter font problems like this, it will be able to read it correctly.

By |2022-03-24T15:21:30+00:00March 24th, 2022||0 Comments

What’s the difference between BAI’s “Essentials” and “Comprehensive” courseware?

BAI distinguishes its Essential and Comprehensive courseware as:

  • Essentials” – an “overview” of a regulation. Appropriate for new hires, yearly refreshers, or “all staff” assignments. These courses are generally 30 minutes or less.
  • Comprehensive” – an “in-depth” deep-dive of a regulation. Intended for compliance officers, managers, and individuals who need a deep knowledge of a regulation. These courses are generally 30 minutes or longer.

Example: “BSA and AML: Essentials” (30502) and “BSA and AML: Comprehensive” (30501)

By |2022-03-30T14:18:33+00:00January 27th, 2022|, |Comments Off on What’s the difference between BAI’s “Essentials” and “Comprehensive” courseware?

What process does BAI follow to review and update its courseware?

BAI has a very thorough update and review process. Our content development team monitors different regulatory agencies, including the CFPB, Fed, FDIC, NCUA, the IRS, and FinCEN, and meets to do a weekly review of updates and clarifications that affect our courseware. Each new update that comes out – Proposed Rule, Final Rule, Guidance, Announcement, etc. – is individually reviewed. During this process, we review the Federal Register (or agency website, CFR, etc.) and determine which of our courses, if any, will be affected by these changes. Based on these findings, we make additions to our project plans based on the comments due, effective, and mandatory dates of the affected regulations.

With these changes, we make the necessary updates to our existing courseware, or develop new courseware when the situation demands it. We work closely with our experts to ensure that our courses accurately reflect changes to the regulations. Based on their input, our content team breaks this information down into digestible language, and creates real-life scenarios for different job categories based on updated information. We then update Course Content, Fast Tracks, Pretests, Job Aids and Comprehension Tests to ensure that the content of the update is truly absorbed by the user – not just a chunk of information shoe-horned into the course.

Once regulatory updates have undergone our extensive quality assurance process, they are released to our clients at least 90 days before mandatory compliance dates (when possible). In the meantime, we often alert customers of updates before they are released – via Alerts, Webinars, or L&D Connect items, newsletters, 90-Days, and more. In most cases, our team expedites the update process as much as possible in order to ensure that our clients are receiving the updated information as soon as possible. After the process is complete, clients are notified of course releases on the web and via email.

In terms of how to identify which courses/regulations have recently been updated, check out our 90-Day Regulatory Outlook and Alerts Now pages on L&D Connect, which are updated monthly. Also available to you is our “What’s New, What’s Updated” section, providing in-depth courseware update information the day after a release.

By |2022-05-08T19:57:23+00:00June 17th, 2021|, |0 Comments

The resolution is too large in BAI courses, I’m having to scroll to see content.

Per our system requirements, we recommend you set your computer’s resolution to at least 1024 x 768 for best viewing experience, and expand the course to full screen when taking. That said, it’s important to note the resolution of many of our courses depends upon the resolution of your browser at the time of launch. This means if your browser is set to 125% resolution and you launch a course, the course will launch at 125% zoom. Attempting to change your browser’s resolution while the course is still open will not dynamically change the resolution of the content in the viewing window; instead, everything within the viewing window will remain at 125% zoom and the viewing window itself will shrink to the size you specified in the browser (see example). To fix this:

  1. Exit the course
  2. Decrease your browser’s resolution (Ctrl – on your keyboard), and then
  3. Launch the course again.
By |2021-04-23T22:26:55+00:00April 23rd, 2021||0 Comments

What’s the best way to facilitate virtual learning in the Learning Manager?

Instructor-Led Training (ILT) courses allow you to set up and track both in-person and virtual learning sessions in the Learning Manager. To learn how to create an ILT course, view our written or video help first.

The best option for distributing your virtual meeting link is to create a Location titled the same as the meeting URL (adobe, slack, teams, zoom, etc. – must begin with https://). Students signing up for the ILT will see a text-only version of the URL in the ILT calendar when scheduling an offering (see here), and on their My Dashboard page after they’re enrolled, under the “Details” link on the ILT course tile (see here). When a student signs up for – or is added to the roster of – an ILT offering, they will also receive an enrollment notification from the system displaying a clickable version of the meeting URL (see here). The notification doubles as a meeting invite, so students can add the meeting to their outlook calendar and access the URL on the day of the meeting.

By |2021-04-30T16:54:59+00:00February 8th, 2021||0 Comments

Does BAI recommend I whitelist any addresses?

Yes. BAI recommends whitelisting the following addresses:

Email Notifications – Allow-list all email addresses, or individually allow-list these addresses:

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

Courseware – Some of BAI’s Professional Skills Series courses may require whitelisting to view the material. Addressees to whitelist:

* addresses – MS Office (windows 10 course)

By |2023-03-06T22:46:38+00:00August 25th, 2020|, , |Comments Off on Does BAI recommend I whitelist any addresses?
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