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How do we integrate audio in our online courses?

Audio information in online courses serves learners best when it complements—rather than reiterates verbatim—ideas from the printed text. This conclusion is strongly supported by work conducted by multimedia education researchers Richard Mayer and Patricia Clark, as well as others.

For this reason, BAI’s courses use audio selectively to emphasize key concepts and learning goals of a course. Short, focused audio segments are interspersed throughout courses in locations where they reinforce critical information from the main text.

By |2024-04-17T18:07:27+00:00November 16th, 2021|, , |0 Comments
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What process does BAI follow to review and update its courseware?

BAI has a very thorough update and review process. Our content development team monitors different regulatory agencies, including the CFPB, Fed, FDIC, NCUA, the IRS, and FinCEN, and meets to do a weekly review of updates and clarifications that affect our courseware. Each new update that comes out – Proposed Rule, Final Rule, Guidance, Announcement, etc. – is individually reviewed. During this process, we review the Federal Register (or agency website, CFR, etc.) and determine which of our courses, if any, will be affected by these changes. Based on these findings, we make additions to our project plans based on the comments due, effective, and mandatory dates of the affected regulations.

With these changes, we make the necessary updates to our existing courseware, or develop new courseware when the situation demands it. We work closely with our experts to ensure that our courses accurately reflect changes to the regulations. Based on their input, our content team breaks this information down into digestible language, and creates real-life scenarios for different job categories based on updated information. We then update Course Content, Fast Tracks, Pretests, Job Aids and Comprehension Tests to ensure that the content of the update is truly absorbed by the user – not just a chunk of information shoe-horned into the course.

Once regulatory updates have undergone our extensive quality assurance process, they are released to our clients at least 90 days before mandatory compliance dates (when possible). In the meantime, we often alert customers of updates before they are released – via Alerts, Webinars, or L&D Connect items, newsletters, 90-Days, and more. In most cases, our team expedites the update process as much as possible in order to ensure that our clients are receiving the updated information as soon as possible. After the process is complete, clients are notified of course releases on the web and via email.

In terms of how to identify which courses/regulations have recently been updated, check out our 90-Day Regulatory Outlook and Alerts Now pages on L&D Connect, which are updated monthly. Also available to you is our “What’s New, What’s Updated” section, providing in-depth courseware update information the day after a release.

By |2022-05-08T19:57:23+00:00June 17th, 2021|, |0 Comments
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What’s the best way to facilitate virtual learning in the Learning Manager?

Instructor-Led Training (ILT) courses allow you to set up and track both in-person and virtual learning sessions in the Learning Manager. To learn how to create an ILT course, check out our user manual or instruction video help first.

The best option for distributing your virtual meeting link is to create a location titled the same as the meeting URL (adobe, slack, teams, zoom, etc. – must begin with https://). Students signing up for the ILT will see a text-only version of the URL in the ILT calendar when scheduling an offering (see here), and on their My Dashboard page after they’re enrolled, under the “Details” link on the ILT course tile (see here). When a student signs up for – or is added to the roster of – an ILT offering, they will also receive an enrollment notification from the system displaying a clickable version of the meeting URL (see here). The notification doubles as a meeting invite, so students can add the meeting to their outlook calendar and access the URL on the day of the meeting.

By |2023-10-15T19:32:01+00:00February 8th, 2021||0 Comments
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Does BAI recommend I whitelist any addresses?

Yes. BAI recommends whitelisting the following addresses:

Email Notifications – Allow-list all @bai.org email addresses, or individually allow-list these addresses:

Courseware – Some of BAI’s Professional Skills Series courses may require whitelisting to view the material. Addressees to whitelist:

  • http://vubiz.com – Professional Skills courses
  • https://learn.vubiz.com – Professional Skills courses
  • ms01.streaming.mediaservices.windows.net – Professional Skills courses
  • https://vimeo.com – MS Office 2019 & 365 courses
By |2023-05-17T15:14:40+00:00August 25th, 2020|, , |Comments Off on Does BAI recommend I whitelist any addresses?
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Can I print out a BAI course?

BAI does not allow customers to copy or print out our courseware due to copyright concerns. However, there are certain alternatives we provide depending on the circumstance, including:

  • Job Aids – In each of our courses we provide a job aids section with detailed summaries of the content of the course. This option is the recommended alternative for students who just want to review the material, or management looking for a detailed summary of what’s covered in the course.  In our 20000 series courses this material can be found under a Job Aids tab at the top of the course. In our 30000 series courses this material is accessed by clicking the file folder icon on the left-hand side in the course.
  • Course Script Request form – We understand in some instances the job aids will not suffice. Examiners for example will often request access to the full course script to review the material. In this type of situation we accommodate the request. To officially request the course script, please fill out our course script request form. Follow the instructions at the top of the document and send the completed form to your relationship manager.
By |2023-10-15T19:22:37+00:00August 5th, 2020|, |Comments Off on Can I print out a BAI course?
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Why are some users reaching course retake limits prematurely?

It’s possible attempts from a prior year are counting against users. This can happen if the retake limit for the course (or the portal default) is set to “Rolling,” with X attempts every X days. A “Rolling” retake limit continually looks back X days to see if the number of attempts allocated is exceeded or not (example: 3 attempts every 365 days). This means last years attempts could be counting against them. The preferred retake limit option is “Annual” as it allows users a certain amount of attempts starting on a specific day of the year. Attempts then automatically reset on that date each year (example: 01/01). To view or edit your portal default retake limit, click under the Management tab in Administration, and select Settings.

By |2021-04-08T21:40:07+00:00July 29th, 2020|, |Comments Off on Why are some users reaching course retake limits prematurely?
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What types of courses can I upload into the Learning Manager?

Our LMS is SCORM 1.2, SCORM2004 (all versions), AICC, and xAPI compliant. The LMS does not require use of a specific course authoring tool (e.g. Articulate, Captivate, Lectora), but instead relies on industry course development and communication standards. BAI Learning & Development does not provide eLearning content support. All questions and concerns regarding course behavior and transcript results should be directed to the course developer or the support staff for your authoring tool.

Below you will find a list of additional basic requirements to promote successful content deployment in most LMSs:

  • Several places must not include any special characters (e.g. @, $, &,) or spaces.  Note: Allowable characters are alphanumeric (A-Z and 0-9), hyphen (-), and underscore (_).
    • The course code in the LMS
    • The filename of the SCORM output .ZIP file
    • On rarer occasions, some areas within the authored content itself, including the titles and identifiers that may be part of the publishing Depending on how the content is authored, it could potentially pose a problem if they exist in quiz titles, question titles, answer choices, or any place where interactional and navigational data in the SCORM/XML files could be suspect
  • The eLearning authoring tool you use for zipping content can impact the folder structure and therefore the location of the SCORM XML manifest file. After your content is zipped, ensure that the “imsmanifest.xml” file is located in the root of the zipped file, not within any of the file’s folders.
  • There is a SCORM file size limit of 300 MB. For files exceeding that size, you can contact your relationship manager to make arrangements for uploading the course.

Click here for instructions on how to upload content into the BAI Learning Manager, or watch this instructional video. If you have any questions or encounter an issue uploading content, feel free to reach out to your organization’s relationship manager for assistance.

By |2023-10-15T19:01:05+00:00July 28th, 2020|, |Comments Off on What types of courses can I upload into the Learning Manager?
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