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General Questions

BAI L&D Connect® Home/FAQs/General Questions

What happens to users in progress with a course when BAI pushes an update?

BAI automatically, and periodically pushes courseware updates to BAI Cloud Hosting clients every few months. This ensures the content you’re viewing remains up-to-date with the latest regulatory information. Users who are in the middle of a course at the time BAI makes these over-the-air updates will lose their progress, and be taken back to the beginning of the course next time they launch it. Most BAI courses however (with the exception of mini-courses, and certain time-locked harassment courses) allow users to skip to the part of the course they last left off at via the course menu.

By |2022-10-12T16:04:54+00:00October 12th, 2022||0 Comments

How do we pay if there are more than the contracted users?

BAI automatically monitors usage monthly and bills monthly for any user overages.

By |2022-08-25T15:22:11+00:00August 25th, 2022||0 Comments

Once we purchase the courses are they ours forever?

No, the license is a subscription to use our courses but BAI owns them. This is spelled out in more detail in your contract as well.

By |2022-08-25T15:21:54+00:00August 25th, 2022||0 Comments

What happens at the end of our contract?

Your customer success manager will reach out before your contract ends to discuss renewal.  If you choose not to renew, BAI will deactivate the courses and they will no longer work in your LMS.

By |2022-08-25T15:21:35+00:00August 25th, 2022||Comments Off on What happens at the end of our contract?

Do I need to whitelist any addresses?

BAI recommends whitelisting the following addresses to ensure a seamless course launching experience:

Essential addresses to whitelist:

Other address you may need to whitelist:

  • http://vubiz.com – Professional Skills courses
  • https://vimeo.com – MS Office 2019 & 365 courses
  • releases.flowplayer.org – certain professional skills courses (MS Office 2016)
  • www.odyssey.se
  • www.mutipledesigns.net
  • *@bai.org addresses
By |2022-11-11T16:36:22+00:00July 7th, 2022|, |Comments Off on Do I need to whitelist any addresses?

Can I request access to a BAI course script?

Yes, BAI allows access to its course scripts in certain instances such as audits, regulatory examinations, screen reader use, etc. To officially request a course script(s), please fill out our course script request form. Follow the instructions at the top of the document and send the completed form to your relationship manager.

By |2022-08-25T15:24:13+00:00July 7th, 2022||Comments Off on Can I request access to a BAI course script?

How do I replace courses sent to me, or place new orders?

For all inquiries regarding replacing or adding new courses please contact your relationship manager.

By |2022-08-25T15:24:51+00:00July 7th, 2022||Comments Off on How do I replace courses sent to me, or place new orders?

Where can I find a list of updates made to BAI courseware?

Visit BAI’s resource center “L&D Connect” to view a list of compliance or professional development courseware updates made. Browse by month, or download the “list view” and sort by course title to group course updates together. There, we detail what slide was updated, along with the day it was updated.

Note: you may need to compare your delivery date with when the course is listed as having been updated. All clients receive courseware updates periodically throughout the year to ensure your students are taking the latest version. If you are not taking advantage of BAI’s cloud hosting service, your courses will be redelivered for you to re-upload into your LMS. Clients using BAI’s cloud hosting service however receive updates automatically during these update cycles.

By |2022-08-25T15:25:13+00:00July 7th, 2022||Comments Off on Where can I find a list of updates made to BAI courseware?

Do any of BAI’s courses use flash?

No. If you are detecting any elements of flash in a course, please reach out to your relationship manager as you might have an outdated course version.

By |2022-08-25T15:20:54+00:00July 7th, 2022||Comments Off on Do any of BAI’s courses use flash?
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