Web browsers are moving towards stricter autoplay policies in order to improve the user experience, minimize incentives to install ad blockers, and reduce data consumption on expensive and/or constrained networks. Due to these recent security features which BAI cannot override, narration and video that’s set to autoplay will not automatically play on the first slide in I-Design courses. To workaround this issue simply create a new first slide in your course, and have the second slide contain your narration or video set to autoplay. For a more detailed explanation, click here: https://developer.chrome.com/blog/autoplay/.
Discrepancies between the I-Design editor and Content tab exist when training administrators delete a course or make edits to the title of a course in the editor but not the Content tab (or vice versa). Edits must be done in both places when editing a course title or deleting a course. This is because when publishing an I-Design course for the first time, the course added to the Content tab only retains the initial title it was given in the editor and does not update upon republishing. Deleting a course in the editor also does not automatically deactivate the course in the Content tab for you.
The one unique identifier that can help you track down I-Design courses that had their title changed is the course code. If you are having trouble finding a course under the Content tab, try republishing it in the I-Design editor and take note of the course code that’s displayed (take a screenshot, or memorize the last few digits of the code). Then, go back to the Learning Manager and search for that code. As long as the code was never edited by someone, your search results should pull up the course it’s linking to in the editor, at which point you can edit the titles to match each other. If the course does not show up in the search results, click the “Show Inactive Content” link to filter by deactivated courses and search the code again.
There is no limit to the number of I-Design courses you can create in the BAI Learning Manager; however, the I-Design editor only displays up to 200 courses under the Create tab which means some may be hidden from view if created in excess of that. If you feel your organization may exceed 200 courses, consider deleting unused content to stay below that number, or create course categories to make them easier to sort by in the list.
Example: 250 courses, 5 categories, 50 courses assigned to each category. Each time I open I-design 50 courses will be hidden from view, but I can still select any of the 5 categories from the dropdown to find the course I need.
If you are editing the question or answer text on an assessment screen:
- The Question or Answer column will update in the I-Design Course Summary report for all prior and future completions. Be sure not to adjust the text on an assessment screen in such a way that alters how users interpret or answer the question, as prior completions may otherwise see inconsistencies in their answer selections. If the change you’d like to make would ultimately do so, consider deleting the assessment screen altogether and create a new one instead. (Examples of acceptable text edits include: typo/grammar corrections, clarifying a question, rewording a sentence, etc.)
If you are editing the layout option for an assessment screen:
- If the two layouts aren’t compatible (example: Multiple Choice to Phrase Matching) it may result in QLA data inconsistencies in the I-Design Course Summary report, hence the prompt BAI displays: “Switching templates will result in losing Answer entries that are incompatible with the new template. Proceed?” If you’re considering using a different layout for a question, delete the assessment screen altogether and create a new one instead. (Examples of acceptable layout edits include: any change between the two Multiple Choice layouts, any change between the two Single Choice layouts, changes from Multiple Choice to Single Choice (or vice versa) when only 1 correct answer exists.)
Yes! To start, you will need add all your assessment screens directly underneath a folder. Click on that folder in the outline (left side of the page) to access the folder settings. Check the box next to “Randomize,” and select the number of screens to randomly show from this folder. Selecting the full question total will randomize the full list of questions; selecting any number other than the full question total will create a question pool, in which only the number of questions you’ve specified will randomly be selected and used. Check out our Assessment Screens training video to learn more about this feature (jump to the 4:25 min mark).
Note: for this feature, use only “scored” assessment screens. Make sure all assessment screens are within the assessment folder, and that no other basic screens or PowerPoint slides fall under the assessment folder’s hierarchy.
Yes. As long as the outside platform provides you an option to copy the embed code, the instructions to embed a video in I-design include:
- Going to the website the video is hosted (youtube, vimeo, etc.).
- Clicking on the video.
- Clicking the “share” option.
- Copying the embed code.
- Pasting into I-design (specifically, adding a basic screen, selecting the “text only” layout, clicking “add” when you hover your cursor over the preview box, clicking on the “html” option at the bottom of the text editing window, pasting in the embed code, saving the window).
If I make changes to an I-design course and republish it, will users already assigned this course see them?
Yes. When re-publishing an I-design course, the changes you’ve made will appear for users that have either not yet launched the course, or are in progress with the course. Users that have already successfully completed the course are unaffected however, and are not prompted to retake the course.
In general, all video file types are supported as long as they are under 300 mb (anything bigger may require you host the video elsewhere and link out to it). Video files are converted to mp4 upon upload. For lengthy videos, we recommend running them through a video optimizer before uploading, as students may otherwise encounter lengthy buffer times. For a full list of video recommendations, see below:
- File size limit of 300mb
- No spaces in filename, dashes or underscores instead, max 25 characters
- Video container file format MP4 (aka ISO/IEC 14496-12 format)
- “Fast start” option enabled (aka MOOV atom placed at start of file)
- Video codec: H.264 High profile (aka AVC)
- Video max resolution 1280×720
- Max video frame rate 30 fps
- Recommended video bit-rate 1-2 Mbps
- Use quality-based variable bit-rate encoding for best results (for example use the –crf 23 option in X.264-based encoders like ffmpeg or handbrake)
- Audio codec: AAC
- Audio sample rate 48 kHz, 44.1 kHz, or 24 kHz
- Max 2 audio channels (stereo)
- Audio bit-rate 64-128 kbps
Yes. You can edit all of theses things via the course theme. If you are unsure which theme your I-design course is using, access I-design, click on the name of your course, click under the Course Tools tab, then Settings, and the name of the theme should be displayed. To edit themes, you can click under the Administration tab in I-design, and Edit the theme your course is using.
Depending on the completion status of the course, and course type, there might be a few reasons this is occurring:
If the course status reverts to “New” for users after completing:
- This indicates a problem with the way the rule assigning this course(s) was set up, specifically, that is uses a future “Don’t assign if passing score obtained after” date. This field directs rules to accept all successful completions from the transcript of a user on or after a certain date. It ensures users will be marked complete for the rule the course is assigned from, and not re-assign the course if previously taken under another rule, in instances where rule assignments overlap. When this field is set in the future, users’ successful completions are labeled “New” in the View Assignments rather than “Successful,” as the completion is prior the rule’s qualifying “Don’t assign if…” date. To locate and edit this field, navigate to the Rules tab in Administration, search for and click Edit next to the rule assigning the course, and click under the Dates tab. Move the “Don’t assign if passing score obtained after” dates for each course back to some day prior users’ completions. Typically, this day aligns with the Start Date of the rule, or the earliest date you began assigning training this year (Note: Do not enter a date that’s too far back either such as a previous year, as prior years’ successful completions should not be used to satisfy this years’ training for users). After correcting this date for your courses, click Save in the rule. Within a few minutes the rule will process and retroactively grant users credit for their successful completions.
If the course status remains “In Progress” for users after completing, depending on the course type it may be due to the following:
- Custom Courses – If this is a custom course created by your organization outside of BAI you will likely need to examine the way the course was set up. If the course does not have an assessment associated with it, you will need to make sure the passing score for the course is set to 0, as non-scoring courses require a 0% passing score to complete properly.
- I-Design Courses – If this is an I-design course, the issue may be with the way the course was set up in BAI. For the course to complete successfully, it should use scored assessment screens, and contain a basic screen at the end of the course outside of all other folders and screens with the “diagnostics page” layout selected (the thumbnail will look like a check mark). Additionally, under the Screen Setting of the diagnostics page you’ll need to make sure the box is checked for “if user visits this screen, the folder it is in will be completed.” Making these edits, re-publishing the course, and resetting the attempt for anyone encountering this problem should resolve any completion issues users are facing.
- BAI Professional Skills Series – If this is a course from BAI’s professional skills series, some of these courses complete specifically by exiting the course on the last page of the tutorial (the Microsoft courses complete this way for example). Navigating back to other slides, or the exercises at the beginning of the course can prevent the course from completing successfully.
- BAI Compliance Series – If this is a course from BAI’s banking, credit union, mortgage, or non-bank series, the issue can sometimes just be attributed to users timing out after too much time of inactivity on a slide. This can lead to your organization’s firewall popping up, severing the connection with our server. It allows users to finish their attempt and can sometimes display a score at the end as if nothing happened; however, because a completion time isn’t being recorded the course cannot “complete” and move out of the In Progress status. The issue will persist with every future attempt the user makes until a Training Administrator takes action. To remedy the issue, enter the user’s View Assignments window and click the In Progress status next to the course. You may either select “Reset Course,” which restarts the course and allows the user to take the assessment over with a fresh attempt, or you can simply “Mark Successful” their assignment. For student communication regarding timeouts (which includes steps to prevent them) click here.