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Customer & Technical Support

Our team works hard to ensure all of your questions are answered in a timely manner. Customer Support Services is open Monday through Friday from 7 a.m. – 5 p.m. CST to accommodate your training needs.

Please note we will be closed on Monday, October 9th (Columbus Day), and Thursday - Friday, November 23rd - 24th (Thanksgiving Holiday).  

  • Customer Support

    Questions? Call 800-264-7600 or submit a ticket and we'll respond promptly to your request. Our hours of operation are 7:00am - 5:00pm, Central, Monday - Friday

    Submit
  • Attend a Walkthrough

    Complete the form to attend a live training session with a BAI Learning Manager specialist. A wide variety of topics, with multiple sessions occurring daily.

    Attend
  • Instructional Videos

    Watch on-demand training at your convenience. Select from a number of topics including Rules, Courses, People Groups, and more. I-Design and Reports coming soon!

    Watch
Extra Help
  • How To's

    Our How To's provide quick step-by-step guidance on frequently asked questions. Please note: the information in these How To's do not include information on the new enhanced administrator experience.

    Explore
  • Manuals

    Our training manuals detail every part of the Learning Manager, including Reports, I-Design, Instructor-Led Training, Prescriptive Rules, and more. Please note: the information in these manuals do not include information on the new enhanced administrator experience.

    Learn
  • System Requirements

    Check to make sure your system meets the Learning Manager's requirements.

    Check