How to Disable Pop-Up Blockers - Courses open in a new tab upon launching. If a user's browser settings are designed to block popups, the page will produce a loading message but will never open the course.
Deleting Browser History - Some issues can be solved simply by clearing one's cache.
How to Take a Screenshot - Often times customer support will request screenshots from users to better identify issues they're experiencing.
How to Turn Off Compatibility View - Certain parts of the Learning Manager can look distorted if compatibility view is enabled. This browser setting should never be enabled.
Adobe Captivate Publishing Help - Guidance on how to properly publish content from Adobe Captivate, a third party course creation tool.
SCORM - file, image size limitations - Optimize file sizes of courses created for upload into the BAI Learning Manager.
IE11 FAQs - Still using an older version of Internet Explorer? View commonly asked questions for IE8-11.
- View the types of rule email notifications available. To configure these notifications differently, please contact your Relationship Manager and specify which ones you would like enabled / disabled.
If the setting is enabled but you are not receiving the email notifications, please contact your IT department and have them make sure all *bai.org addresses are white listed.