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Subject:  Password Requirement Changes

In an effort to ensure system security and further protect customer data, the BAI Learning Manager System login page received an update December 6th that included additional password strength requirements for users whose passwords are reset (i.e. users using the “forgot password” feature, or admins who reset a user’s password for them). Additionally, on January 24th we made an update so that users who do not already meet these requirements will now automatically be prompted to reset their password. This will not require users use the “Forgot password?” feature, and will not require an email being sent to them. Going forward, the new password policy will require the following:

• Minimum password length: 10 characters
• Fair or strong passwords are required.
  • Passwords are ranked weak, fair, or strong.
  • The strength is calculated using several factors such as length, use of common words and passwords, pattern matching, and key proximity.
• Users will be prompted and required to change their passwords at first login:
  • After the account is initially set up
  • After a Training Administrator or a BAI representative has reset a password
• Passwords may not be common or shared across users. Passwords cannot be reset to the same value for all users in an organization.
  • Initial user setup import or HRIS integrations will not be allowed to contain the same password for all users.
  • If an administrator adds an email address to a user’s profile (view instructions) new users do not need to know their initial password. These users can instead utilize the “Forgot password?” link on the Learning Manager login page which will send a temporary password to their email address. Users who do not have an email address in the BAI Learning Manager will need to be provided their initial password by their institution’s Training Administrator.

Customer organizations who utilize BAI’s Single Sign On (SSO) integration are unaffected by these password requirements, and their internal organizational password policies will continue to govern user access to BAI Learning Manager.

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BAI will update this page if we are experiencing any system wide outages, or daily processes running outside their normal runtimes.

Overall LMS Status:  We are not currently experiencing any system wide outages.

• Rules – Normal
• Assignment Emails – Normal
• Login – Normal
• Report Subscriptions – Normal
• HRIS – Normal
• Launching Content – Normal

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Subject:  Bug Fixes

BAI conducts bi-weekly maintenance releases to our Learning Management System to provide customers the best possible experiencing using our Learning Manager. These maintenance releases include new feature enhancements as well as bug fixes.  The following information serves to help clients stay up-to-date.  The 5 most recent bug fixes include:

• 04/15/24 – Fixed an issue where some administrators would receive an error attempting to save a report query/subscription.
• 04/15/24 – Fixed an issue where some administrators would encounter long load times in the TDR if they entered criteria under the “Rule Name” field.
• 04/15/24 – Fixed an issue where the “Instructor” menu option would become unresponsive after certain click paths until the user logged out and back in again.
• 04/15/24 – Fixed an issue where marking a user “Unsuccessful” for an ILT wouldn’t remove it from the View Assignments (admin view) or My Dashboard page (user view)
• 03/20/24 – Fixed an issue for certain managers seeing duplicate direct reports on their Team Management page.

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Tip #1:   Use unique Assessment Screen names to avoid duplicating results under the I-Design Course Summary Report

When creating an I-Design course, please make sure to use unique Screen Names for Assessment Screens (example: Question 1, Question 2, etc.). When creating a new Assessment Screen it’s titled “New Assessment Screen” by default, but leaving the name as is for all your questions may cause duplicating results in the I-Design Course Summary Report. The reason is because the Screen Name for Assessment Screens is the unique identifier, used to distinguish the questions in this report. If you have mistakenly used the same name across Assessment Screens, any completions taken up until now will not retroactively fix in the report after updating and re-publishing the course in I-Design; however, fixing it will ensure it does not happen for users’ future attempts.

Note: this does not affect other reports like the Training Data Report, Quick Status Report, or Rule Compliance Report. This only affects the question-level analytics report – “I-Design Course Summary Report.”

Tip #2:   Do Not Modify I-Design Course Codes 

Modifying I-Design course codes in the administrator view can lead to an unintended result –  republishing content from the I-Design editor will no longer publish future updates to that course in the Learning Manager. When published, I-Design uses the code to distinguish where to publish updates to, so if this is modified, the I-Design course will not receive subsequent updates you might have made in the I-Design Editor. If you have edited the course code in the admin view, you can modify the code back to what it is in the editor which will allow you to make further modifications to the course. You can locate what the original course code was by republishing the course in I-Design (the “Publish Succeeded” screen will reveal the course code). 

Tip #3:   Follow BAI’s I-Design Video Requirements

Some users are experiencing issues with I-Design courses opening to a “loading…” message on the first page. In this situation, an I-Design course will preview fine within the I-Design editor, but viewing within the catalog after it’s published (or even when using the Publish Preview feature) results in a “loading…” message on the first page. The person viewing the course also cannot navigate to the next page. The issue can be attributed to an improper video file name (examples: containing special characters, more than 25 characters long, etc.)  Correcting the file name, re-uploading the video(s), and re-publishing should resolve this issue.

In general, we recommend the following for videos:

• Video container file format MP4 (aka ISO/IEC 14496-12 format)
• “Fast start” option enabled (aka MOOV atom placed at start of file)
• No spaces in filename, dashes or underscores instead, max 25 characters, filename ends with “.mp4”
• Video codec: H.264 High profile (aka AVC)
• Video max resolution 1280×720
• Max video frame rate 30 fps
• Recommended video bit-rate 1-2 Mbps
• Use quality-based variable bit-rate encoding for best results (for example use the –crf 23 option in X.264-based encoders like ffmpeg or handbrake)
• Audio codec: AAC
• Audio sample rate 48 kHz, 44.1 kHz, or 24 kHz
• Max 2 audio channels (stereo)
• Audio bit-rate 64-128 kbps

Tip #4:   Design Assessments that use 50 Questions or Less. 

While there is no hard limit as to the number of questions you can use in an I-Design course, you may start to encounter issues beyond a certain point such as missing QLA data, or timeout issues opening the course. To ensure your course does not start experiencing occurrences like this, consider creating multiple I-Design courses to break apart assessments longer than 50 questions.