If you encounter an error telling you the profile already exists in the LMS, the problem is that the username isn’t unique enough. This is caused when:
- Another domain is using that username – usernames must be unique across BAI’s entire platform, so simpler usernames (example: “TJohnson”) may already be in use. We advise using email addresses as they are always unique and easy to remember for users.
- The username is that of a another user at your organization (possibly deactivated) – To check if this is the case, click the Advanced Search link under the People tab in Administration, enter the username in the advanced search form, and click Search at the bottom of the form. The advanced search feature searches for both active and inactive profiles in your domain. If a profile populates in the results section, verify whether it’s the user you’re trying to add, or if it’s a different person that happened to have the same username as the user you’re trying to add. Then, either reactivate that profile, or edit the username on the profile (example: adding “_inactive” to the end of the username) to free up that username for the new profile you’d like to create.
