Troubleshooting

BAI does not set any course timeout limit, they are unlimited. All timeout settings are controlled by your organization’s LMS or firewall settings.

This is normal and no cause for concern for BAI’s professional skills courses. The file names of these courses are not usually the same as the course code.

First, make sure you are using the actual course delivery and not the zip file delivered. The course dispatches or exports are always inside the file that was delivered. Otherwise, please reach out to your relationship manager to help investigate.

If you encounter this issue, please contact your relationship manager for assistance as we may need to adjust course settings and re-export and re-deliver your course(s).

If you did not request for bookmarking to be turned off, you may need to increase the maximum suspend data in your LMS.

If this occurs, please reach out to your relationship manager for assistance as an export issue may have occurred. We will re-publish and resend you the course.

Your LMS might have you in a review mode. Re-enroll in the course and try re-launching (might vary from LMS to LMS on how to do this).

BAI recommends whitelisting the following addresses to ensure a seamless course launching experience:

Essential addresses to whitelist:

• https://bai.contentcontroller.com/ – BAI cloud hosting clients

Other address you may need to whitelist:

• http://vubiz.com – professional skills courses
• https://vimeo.com – certain professional skills courses (MS Office 2019 & 365)
• ms01.streaming.mediaservices.windows.net – professional skills courses
• releases.flowplayer.org – certain professional skills courses (MS Office 2016)
• *@bai.org addresses