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Troubleshooting

Do I need to whitelist any addresses?

BAI recommends whitelisting the following addresses to ensure a seamless course launching experience:

Essential addresses to whitelist:

Other address you may need to whitelist:

  • http://vubiz.com – Professional Skills courses
  • https://vimeo.com – MS Office 2019 & 365 courses
  • releases.flowplayer.org – certain professional skills courses (MS Office 2016)
  • www.odyssey.se
  • www.mutipledesigns.net
  • *@bai.org addresses
By |2022-11-11T16:36:22+00:00July 7th, 2022|, |Comments Off on Do I need to whitelist any addresses?

Do BAI courses time out after a certain period of time?

BAI does not set any course timeout limit, they are unlimited. All timeout settings are controlled by your organization’s LMS or firewall settings.

By |2022-08-25T14:59:30+00:00July 7th, 2022||Comments Off on Do BAI courses time out after a certain period of time?

The course file name does not match the course code, did I get the wrong course?

This is normal and no cause for concern for BAI’s professional skills courses. The file names of these courses are not usually the same as the course code.

By |2022-08-25T14:58:57+00:00July 7th, 2022||Comments Off on The course file name does not match the course code, did I get the wrong course?

I’m experiencing issues importing a course.

First, make sure you are using the actual course delivery and not the zip file delivered. The course dispatches or exports are always inside the file that was delivered. Otherwise, please reach out to your relationship manager to help investigate.

By |2022-08-25T14:57:35+00:00July 7th, 2022||Comments Off on I’m experiencing issues importing a course.

Some courses are not scoring, or always scoring completed.

If you encounter this issue, please contact your relationship manager for assistance as we may need to adjust course settings and re-export and re-deliver your course(s).

By |2022-08-25T14:56:44+00:00July 7th, 2022||0 Comments

Why aren’t courses bookmarking?

If you did not request for bookmarking to be turned off, you may need to increase the maximum suspend data in your LMS.

By |2022-08-25T14:54:56+00:00July 7th, 2022||Comments Off on Why aren’t courses bookmarking?

I’m having an issue with a course launching without navigation buttons, and text is unformatted.

If this occurs, please reach out to your relationship manager for assistance as an export issue may have occurred. We will re-publish and resend you the course.

By |2022-08-25T14:55:39+00:00July 7th, 2022||Comments Off on I’m having an issue with a course launching without navigation buttons, and text is unformatted.

Why can’t I re-launch a course in my LMS?

Your LMS might have you in a review mode. Re-enroll in the course and try re-launching (might vary from LMS to LMS on how to do this).

By |2022-08-25T14:52:31+00:00July 7th, 2022||Comments Off on Why can’t I re-launch a course in my LMS?

Why won’t my courses load or play?

BAI recommends whitelisting the following addresses to ensure a seamless course launching experience:

Essential addresses to whitelist:

  • https://bai.contentcontroller.com/ – BAI cloud hosting clients

Other address you may need to whitelist:

  • http://vubiz.com – professional skills courses
  • https://vimeo.com – certain professional skills courses (MS Office 2019 & 365)
  • releases.flowplayer.org – certain professional skills courses (MS Office 2016)
  • *@bai.org addresses
By |2022-09-07T19:18:22+00:00July 7th, 2022||Comments Off on Why won’t my courses load or play?
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