What should I do if the course I’m taking isn’t completing properly?

There are a few variables that could be causing this.  If you’ve completed a test and are still listed as “In Progress,” please reach out to a training administrator as others at your organization may be encountering the same issue you are. Administrators can also “reset” a problem attempt for you if you are having issues completing, allowing you to skip back to the test to retake with a fresh attempt.

By |2024-02-25T17:25:59+00:00October 15th, 2023||0 Comments

What should I do if I notice an issue with a course?

If you believe there is an issue with either the content, functionality, or scoring of a course, please reach out and inform a training administrator at your organization. Your training administrator(s) should be able to determine if the course is a BAI course, or a custom course created by your organization and take the appropriate next steps to resolve.

By |2023-10-15T18:42:35+00:00October 15th, 2023||0 Comments

Why are some BAI courses approved for CE credit and not others?

When submitting courses to the ABA, we select courses that are for a general audience (that is, not part of our role-specific curricula) and that are at least 15 minutes long (that is, not our mini-courses). These courses are most likely to be approved by the ABA for CE credit. The ABA does not provide us with comments on why certain courses are rejected. Once a course has been rejected by the ABA, we do not re-submit it.

By |2023-09-12T20:58:01+00:00September 12th, 2023|, , |0 Comments

Which accrediting bodies have approved BAI courses for CE credit?

BAI submits a selection of our course catalog to the American Bankers Association (ABA) for pre-approval for CE credit. We do not submit our courses to any other accrediting body at this time. Clients are free to submit their course completion transcripts to other accrediting bodies (such as the NCUA) for possible CE credit. However, we cannot guarantee that the courses will be accepted.

By |2023-09-12T20:56:38+00:00September 12th, 2023|, , |0 Comments

How do we integrate audio in our online courses?

Audio information in online courses serves learners best when it complements—rather than reiterates verbatim—ideas from the printed text. This conclusion is strongly supported by work conducted by multimedia education researchers Richard Mayer and Patricia Clark, as well as others.

For this reason, BAI’s courses use audio selectively to emphasize key concepts and learning goals of a course. Short, focused audio segments are interspersed throughout courses in locations where they reinforce critical information from the main text.

By |2024-04-17T18:07:27+00:00November 16th, 2021|, , |0 Comments

What browsers does BAI support?

1. Other browsers and versions may or may not work with the BAI Learning Manager. We make every effort to ensure the site is as accessible as possible for everyone by utilizing web standards and testing new browser versions as they become available. However, we can only provide best-effort support for the Learning Manager using any browser or software version not listed above.

By |2021-09-29T14:58:03+00:00September 29th, 2021||0 Comments

What process does BAI follow to review and update its courseware?

BAI has a very thorough update and review process. Our content development team monitors different regulatory agencies, including the CFPB, Fed, FDIC, NCUA, the IRS, and FinCEN, and meets to do a weekly review of updates and clarifications that affect our courseware. Each new update that comes out – Proposed Rule, Final Rule, Guidance, Announcement, etc. – is individually reviewed. During this process, we review the Federal Register (or agency website, CFR, etc.) and determine which of our courses, if any, will be affected by these changes. Based on these findings, we make additions to our project plans based on the comments due, effective, and mandatory dates of the affected regulations.

With these changes, we make the necessary updates to our existing courseware, or develop new courseware when the situation demands it. We work closely with our experts to ensure that our courses accurately reflect changes to the regulations. Based on their input, our content team breaks this information down into digestible language, and creates real-life scenarios for different job categories based on updated information. We then update Course Content, Fast Tracks, Pretests, Job Aids and Comprehension Tests to ensure that the content of the update is truly absorbed by the user – not just a chunk of information shoe-horned into the course.

Once regulatory updates have undergone our extensive quality assurance process, they are released to our clients at least 90 days before mandatory compliance dates (when possible).

By |2024-02-25T17:28:18+00:00August 12th, 2021|, |0 Comments

What are a few recommendations that can improve my experience taking courses in the BAI Learning Manager?


  1. Do make sure you popup blockers are disabled. Courses are designed to open in a new window, so if your browser’s popup blockers are enabled your assignment may not open.
  2. Do use the course expected duration times to schedule time to take your assignments.
  3. Do exit out of a course tutorial if you need to step away from your computer. Leaving a course inactive for extended periods of time can result in a course timing out, and present completion issues which require your training administrator to reset or mark you complete.  As long as you exit a course in the tutorial section the course will bookmark your spot and ask you if you’d like to pick up where you last left off upon re-launching.
  4. Do talk to your manager or training administrator with any questions or concerns regarding your assignments.


  1. Do not exit a course if you’re in the middle of the final test. Exiting a course during the final test without having reached the completion page may still result in a completion attempt. Your score up until that point in the test may also be recorded in your transcript.
  2. Do not continue to retake a course that isn’t completing properly. There are a few variables that can determine whether a course will complete properly or not; retaking the course likely will not fix the underlying problem. If a course did not complete properly on the first attempt, please reach out to your manager or institution’s training administrator to help identify and fix the problem.
By |2024-02-25T17:16:17+00:00August 9th, 2021||0 Comments
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